{"id":4863,"date":"2026-03-09T14:40:18","date_gmt":"2026-03-09T14:40:18","guid":{"rendered":"https:\/\/fixee.ai\/?page_id=4863"},"modified":"2026-03-16T14:38:37","modified_gmt":"2026-03-16T14:38:37","slug":"intelligenter-hotliner-assistent-und-kapitalisierung-von-technischem-wissen-2","status":"publish","type":"page","link":"https:\/\/fixee.ai\/de\/intelligenter-hotliner-assistent-und-kapitalisierung-von-technischem-wissen-2\/","title":{"rendered":"Holen Sie sich die Kontrolle zur\u00fcck mit dem halbautomatischen Ticketing des Kundensupports!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column offset=&#8220;vc_col-lg-offset-1 vc_col-lg-6 vc_col-md-offset-1 vc_col-md-6&#8243; css=&#8220;.vc_custom_1750667125718{margin-right: 5% !important;}&#8220;][vc_column_text css_animation=&#8220;fadeInLeft&#8220; css=&#8220;&#8220; el_class=&#8220;little-h1 little-h3&#8243;]<span class=\"style-h3\">Gehen Ihre Beitr\u00e4ge durch die Maschen des Netzes?<\/span><\/p>\n<h1><span style=\"color: #182dea; background-color: #49de80;\">Holen Sie sich die Kontrolle zur\u00fcck<\/span><span style=\"color: #182dea;\" data-contrast=\"auto\"> mit dem halbautomatischen Ticketing des Kundensupports!<\/span><\/h1>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8220;fadeInUp&#8220; css=&#8220;&#8220; el_class=&#8220;liste-verte&#8220;]<\/p>\n<ul>\n<li>100 %ige R\u00fcckverfolgbarkeit der Interventionen<\/li>\n<li>3x weniger Klicks, um ein Ticket zu bearbeiten<\/li>\n<li>+30 % h\u00f6here Produktivit\u00e4t der Support-Teams<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-8957\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-left   tooltip-69d0f7c0712dc\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-8957'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Meine Kundenbetreuung strukturieren<\/span><\/button><\/a><\/div><\/div>[\/vc_column][vc_column offset=&#8220;vc_col-lg-offset-0 vc_col-lg-4 vc_col-md-offset-0 vc_col-md-4 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10&#8243;][vc_single_image image=&#8220;4947&#8243; img_size=&#8220;full&#8220; alignment=&#8220;center&#8220; css_animation=&#8220;fadeInRight&#8220; css=&#8220;&#8220; el_class=&#8220;moveImg&#8220;][\/vc_column][\/vc_row][vc_row css=&#8220;.vc_custom_1750855629223{background-color: #ffffff !important;border-radius: 35px !important;}&#8220;][vc_column offset=&#8220;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_hidden-sm vc_hidden-xs&#8220; el_class=&#8220;.dots2025&#8243;][vc_row_inner css=&#8220;.vc_custom_1750855822426{margin-top: 35px !important;margin-bottom: 35px !important;}&#8220;][vc_column_inner][vc_column_text css=&#8220;.vc_custom_1773070874672{margin-bottom: 35px !important;}&#8220;]<\/p>\n<h2 style=\"text-align: left;\">Wie viele Antr\u00e4ge werden <span style=\"color: #fa965e;\">ohne Spur, ohne Nachverfolgung, ohne Kapitalisierung<\/span> bearbeitet <span style=\"color: #fa965e;\">?<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column_inner el_class=&#8220;colRelative order2&#8243; width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;4948&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner el_class=&#8220;order1&#8243; width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1773070942861{margin-bottom: 0px !important;}&#8220;]<\/p>\n<h3>Die Antr\u00e4ge kommen von \u00fcberall her, <span style=\"color: #fa965e;\">ohne Zentralisierung?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column_inner el_class=&#8220;order1&#8243; width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1773393204016{margin-bottom: 0px !important;}&#8220;]<\/p>\n<h3>Bei der Zusammenarbeit an einem Kundenfall ist <span style=\"color: #fa965e;\">der Austausch <span style=\"color: #000318;\">\u00fcber verschiedene Kan\u00e4le<\/span> verstreut <span style=\"color: #000318;\">?<\/span><\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8220;colRelative order2&#8243; width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;4949&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column_inner el_class=&#8220;colRelative order2&#8243; width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;4950&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner el_class=&#8220;order1&#8243; width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1773071187073{margin-bottom: 0px !important;}&#8220;]<\/p>\n<h3><span style=\"color: #fa965e;\"><span style=\"color: #000318;\">Ein Abwesender: Geraten die laufenden F\u00e4lle<\/span> in Vergessenheit?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220; css=&#8220;.vc_custom_1750855847283{margin-bottom: 35px !important;}&#8220;][vc_column_inner el_class=&#8220;colRelative order2&#8243; width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1773071230130{margin-bottom: 0px !important;}&#8220;]<\/p>\n<h3>Verbringen die Teams ihre Zeit damit, <span style=\"color: #fa965e;\">Informationen neu einzugeben<\/span> (oder nicht)?<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8220;order1&#8243; width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;4951&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][\/vc_column_inner][\/vc_row_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-2399\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f7c07137c\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2399'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Meine Kundenbetreuung strukturieren<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8220;ajust-responsive&#8220;][vc_column offset=&#8220;vc_col-lg-offset-1 vc_col-lg-10 vc_hidden-lg vc_col-md-offset-1 vc_col-md-10 vc_hidden-md&#8220; el_class=&#8220;dots2025&#8243;][vc_column_text css=&#8220;.vc_custom_1773071439983{margin-bottom: 35px !important;}&#8220;]<\/p>\n<h2 style=\"text-align: center;\">Wie viele Antr\u00e4ge werden <span style=\"color: #fa965e;\">ohne Spur, ohne Nachverfolgung, ohne Kapitalisierung<\/span> bearbeitet <span style=\"color: #fa965e;\">?<\/span><\/h2>\n<p>[\/vc_column_text]<div id=\"ult-carousel-4390426269d0f7c071507\" class=\"ult-carousel-wrapper  dots2025 ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-290787839369d0f7c0713fc \" >[vc_row_inner][vc_column_inner][vc_single_image image=&#8220;4948&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][vc_column_text css=&#8220;.vc_custom_1773070942861{margin-bottom: 0px !important;}&#8220;]<\/p>\n<h3>Die Antr\u00e4ge kommen von \u00fcberall her, <span style=\"color: #fa965e;\">ohne Zentralisierung?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8220;4949&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][vc_column_text css=&#8220;.vc_custom_1773393220499{margin-bottom: 0px !important;}&#8220;]<\/p>\n<h3>Bei der Zusammenarbeit an einem Kundenfall ist <span style=\"color: #fa965e;\">der Austausch <span style=\"color: #000318;\">\u00fcber verschiedene Kan\u00e4le<\/span> verstreut <span style=\"color: #000318;\">?<\/span><\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8220;4950&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][vc_column_text css=&#8220;.vc_custom_1773071187073{margin-bottom: 0px !important;}&#8220;]<\/p>\n<h3><span style=\"color: #fa965e;\"><span style=\"color: #000318;\">Ein Abwesender: Geraten die laufenden F\u00e4lle<\/span> in Vergessenheit?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8220;4951&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][vc_column_text css=&#8220;.vc_custom_1773071230130{margin-bottom: 0px !important;}&#8220;]<\/p>\n<h3>Verbringen die Teams ihre Zeit damit, <span style=\"color: #fa965e;\">Informationen neu einzugeben<\/span> (oder nicht)?<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-290787839369d0f7c0713fc').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-290787839369d0f7c0713fc').slick({dots: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[vc_row_inner][vc_column_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-5282\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f7c0715a5\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5282'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Meine Kundenbetreuung strukturieren<\/span><\/button><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8220;.vc_custom_1750856015348{margin-top: 35px !important;}&#8220;][vc_column offset=&#8220;vc_hidden-sm vc_hidden-xs&#8220; css=&#8220;.vc_custom_1750855963687{padding-top: 8% !important;padding-right: 8% !important;padding-bottom: 4% !important;padding-left: 8% !important;}&#8220;][vc_row_inner][vc_column_inner offset=&#8220;vc_col-lg-12 vc_col-md-12&#8243;][vc_column_text css=&#8220;.vc_custom_1773072063163{margin-bottom: 20px !important;}&#8220;]<\/p>\n<h2><span style=\"color: #182dea; line-height: normal;\">Zentralisieren und verwalten Sie Ihre Eins\u00e4tze m\u00fchelos <\/span><span style=\"color: #49de80; background: #182dea; line-height: normal;\">mit dem halbautomatischen Ticketing FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220; gap=&#8220;35&#8243;][vc_column_inner el_class=&#8220;order1&#8243; width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1773393241830{margin-bottom: 0px !important;}&#8220; el_class=&#8220;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Tickets entstehen durch Austausch, <span style=\"color: #49de80;\">nicht durch manuelle Neueingabe<\/span>.<\/span><\/h3>\n<p>Eine eingehende E-Mail oder <a href=\"https:\/\/fixee.ai\/de\/whatsapp-fuer-industriellen-technischen-support\/\">WhatsApp<\/a> erzeugt automatisch ein Ticket. Wenn nach der Behebung des Problems eine interne Bearbeitung erforderlich ist, z.B. f\u00fcr die Garantie oder die kontinuierliche Verbesserung, wird das Ticket intern weitergef\u00fchrt. FIXED ticketing = das Spiegelbild Ihres Kundensupports.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8220;colRelative order2&#8243; width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;4952&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220; gap=&#8220;35&#8243;][vc_column_inner el_class=&#8220;colRelative order2&#8243; width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;4953&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner el_class=&#8220;order1&#8243; width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1773072685792{margin-bottom: 0px !important;}&#8220; el_class=&#8220;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">KI entlastet <span style=\"color: #49de80;\">Ihre Teams von Stufe 1<\/span><\/span><\/h3>\n<p>Der intelligente Assistent von <a href=\"https:\/\/fixee.ai\/de\/intelligenter-hotliner-assistent-und-kapitalisierung-von-technischem-wissen\/\">Askia Client<\/a> ordnet sich automatisch jeder neuen eingehenden Anfrage zu, um h\u00e4ufig gestellte Fragen zu beantworten und den vorqualifizierten Fall bei Bedarf an Ihre Teams zu eskalieren. Ihre Teams k\u00f6nnen sich auf komplexe F\u00e4lle konzentrieren.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220; gap=&#8220;35&#8243;][vc_column_inner el_class=&#8220;order1&#8243; width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1773422290044{margin-bottom: 0px !important;}&#8220; el_class=&#8220;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\"><span style=\"color: #49de80;\">Die Konsole : <\/span><\/span><span style=\"color: #182dea;\">ein einziger Bildschirm, um alles zu sehen und alles zu tun<\/span><\/h3>\n<p>Die FIXIERTE Konsole vereint auf einem einzigen Bildschirm die Liste der Interventionen, den Chatverlauf, die <a href=\"https:\/\/fixee.ai\/de\/interaktive-videoassistenz-fuer-industriellen-service\/\">Video-Hilfe<\/a>, die gemeinsam genutzten Dokumente, den <a href=\"https:\/\/fixee.ai\/de\/intelligenter-assistent-fuer-industriellen-support\/\">Askia Hotliner<\/a> und die Einstellungen f\u00fcr jeden Fall. An jeder Intervention k\u00f6nnen bis zu <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">20 Personen<\/a> \u00fcber verschiedene Kan\u00e4le beteiligt sein, mit sofortiger \u00dcbersetzung. Ihre Techniker priorisieren, arbeiten zusammen und l\u00f6sen die Probleme schnell.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8220;colRelative order2&#8243; width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;4954&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220; gap=&#8220;35&#8243;][vc_column_inner el_class=&#8220;colRelative order2&#8243; width=&#8220;1\/2&#8243;][vc_single_image image=&#8220;4955&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][\/vc_column_inner][vc_column_inner el_class=&#8220;order1&#8243; width=&#8220;1\/2&#8243;][vc_column_text css=&#8220;.vc_custom_1773073503455{margin-bottom: 0px !important;}&#8220; el_class=&#8220;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Jede Intervention wird <span style=\"color: #49de80;\">dokumentiert und kann ausgewertet<\/span> werden<\/span><\/h3>\n<p>Interventionsberichte werden automatisch von der KI aus den Gespr\u00e4chen generiert. Die <a href=\"https:\/\/fixee.ai\/de\/intelligenter-assistent-fuer-industriellen-support\/\">Wissensdatenbank<\/a> wird mit jeder L\u00f6sung erweitert. Ihre neuen Mitarbeiter erlernen ihre F\u00e4higkeiten schneller. Ihre Kunden werden besser bedient, da bereits gefundene L\u00f6sungen nicht verloren gehen.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-6351\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f7c07165a\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-6351'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Meine Kundenbetreuung strukturieren<\/span><\/button><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8220;.vc_custom_1750860335588{margin-top: 35px !important;}&#8220; el_class=&#8220;ajust-responsive&#8220;][vc_column offset=&#8220;vc_hidden-lg vc_hidden-md&#8220; css=&#8220;.vc_custom_1751632517022{padding-right: 8% !important;padding-bottom: 4% !important;padding-left: 8% !important;}&#8220; el_class=&#8220;dots2025&#8243;][vc_row_inner][vc_column_inner offset=&#8220;vc_col-lg-12 vc_col-md-12&#8243;][vc_column_text css=&#8220;.vc_custom_1773130951911{margin-bottom: 20px !important;}&#8220;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #182dea; line-height: normal;\">Zentralisieren und verwalten Sie Ihre Eins\u00e4tze m\u00fchelos <\/span><span style=\"color: #49de80; background: #182dea; line-height: normal;\">mit dem halbautomatischen Ticketing FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div id=\"ult-carousel-403659758569d0f7c0716f2\" class=\"ult-carousel-wrapper  vert ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-137423726569d0f7c0716d8 \" >[vc_row_inner][vc_column_inner][vc_single_image image=&#8220;4952&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][vc_column_text css=&#8220;.vc_custom_1773393277091{margin-bottom: 0px !important;}&#8220; el_class=&#8220;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Tickets entstehen durch Austausch, <span style=\"color: #49de80;\">nicht durch manuelle Neueingabe<\/span>.<\/span><\/h3>\n<p>Eine eingehende E-Mail oder <a href=\"https:\/\/fixee.ai\/de\/whatsapp-fuer-industriellen-technischen-support\/\">WhatsApp<\/a> erzeugt automatisch ein Ticket. Wenn nach der Behebung des Problems eine interne Bearbeitung erforderlich ist, z.B. f\u00fcr die Garantie oder die kontinuierliche Verbesserung, wird das Ticket intern weitergef\u00fchrt. FIXED ticketing = das Spiegelbild Ihres Kundensupports.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8220;4953&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][vc_column_text css=&#8220;.vc_custom_1773072685792{margin-bottom: 0px !important;}&#8220; el_class=&#8220;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">KI entlastet <span style=\"color: #49de80;\">Ihre Teams von Stufe 1<\/span><\/span><\/h3>\n<p>Der intelligente Assistent von <a href=\"https:\/\/fixee.ai\/de\/intelligenter-hotliner-assistent-und-kapitalisierung-von-technischem-wissen\/\">Askia Client<\/a> ordnet sich automatisch jeder neuen eingehenden Anfrage zu, um h\u00e4ufig gestellte Fragen zu beantworten und den vorqualifizierten Fall bei Bedarf an Ihre Teams zu eskalieren. Ihre Teams k\u00f6nnen sich auf komplexe F\u00e4lle konzentrieren.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8220;4954&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][vc_column_text css=&#8220;.vc_custom_1773422260383{margin-bottom: 0px !important;}&#8220; el_class=&#8220;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\"><span style=\"color: #49de80;\">Die Konsole : <\/span><\/span><span style=\"color: #182dea;\">ein einziger Bildschirm, um alles zu sehen und alles zu tun<\/span><\/h3>\n<p>Die FIXIERTE Konsole vereint auf einem einzigen Bildschirm die Liste der Interventionen, den Chatverlauf, die <a href=\"https:\/\/fixee.ai\/de\/interaktive-videoassistenz-fuer-industriellen-service\/\">Video-Hilfe<\/a>, die gemeinsam genutzten Dokumente, den <a href=\"https:\/\/fixee.ai\/de\/intelligenter-assistent-fuer-industriellen-support\/\">Askia Hotliner<\/a> und die Einstellungen f\u00fcr jeden Fall. An jeder Intervention k\u00f6nnen bis zu <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">20 Personen<\/a> \u00fcber verschiedene Kan\u00e4le beteiligt sein, mit sofortiger \u00dcbersetzung. Ihre Techniker priorisieren, arbeiten zusammen und l\u00f6sen die Probleme schnell.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8220;4955&#8243; img_size=&#8220;full&#8220; css=&#8220;&#8220;][vc_column_text css=&#8220;.vc_custom_1773073503455{margin-bottom: 0px !important;}&#8220; el_class=&#8220;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Jede Intervention wird <span style=\"color: #49de80;\">dokumentiert und kann ausgewertet<\/span> werden<\/span><\/h3>\n<p>Interventionsberichte werden automatisch von der KI aus den Gespr\u00e4chen generiert. Die <a href=\"https:\/\/fixee.ai\/de\/intelligenter-assistent-fuer-industriellen-support\/\">Wissensdatenbank<\/a> wird mit jeder L\u00f6sung erweitert. Ihre neuen Mitarbeiter erlernen ihre F\u00e4higkeiten schneller. Ihre Kunden werden besser bedient, da bereits gefundene L\u00f6sungen nicht verloren gehen.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-137423726569d0f7c0716d8').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-137423726569d0f7c0716d8').slick({dots: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  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type=\"button\" id=\"ubtn-5901\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f7c071790\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5901'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Meine Kundenbetreuung strukturieren<\/span><\/button><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8220;.vc_custom_1750767418967{margin-top: 5% !important;background-color: #182dea !important;border-radius: 35px !important;}&#8220; el_id=&#8220;Gewinne&#8220;][vc_column][vc_row_inner gap=&#8220;35&#8243;][vc_column_inner offset=&#8220;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1&#8243;][vc_column_text css=&#8220;.vc_custom_1773131253677{margin-bottom: 20px !important;}&#8220; el_class=&#8220;little-h2&#8243;]<\/p>\n<h2 style=\"text-align: center;\">Konkrete Ergebnisse f\u00fcr Ihren Kundensupport<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8220;vc_hidden-lg vc_hidden-md&#8220;]<div id=\"ult-carousel-2016385169d0f7c071818\" class=\"ult-carousel-wrapper  dots2025 ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-425264934069d0f7c071801 \" ><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1773131711607  little-h4 style_1\"><div id=\"Info-box-wrap-2989\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-21fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2989 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100%ige R\u00fcckverfolgbarkeit<\/h4>\n<p>Jeder Antrag ist vom ersten Kontakt bis zur L\u00f6sung nachvollziehbar und \u00fcberpr\u00fcfbar.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component   little-h4 style_1\"><div id=\"Info-box-wrap-8185\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-20fixee.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-8185 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30 % mehr Produktivit\u00e4t<\/h4>\n<p>Eskalierte eingehende Antr\u00e4ge werden vorqualifiziert.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1760716930515  little-h4 style_1\"><div id=\"Info-box-wrap-5003\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/bulb.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-5003 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% dokumentierte Aktivit\u00e4t<\/h4>\n<p>Ihr Wissen und Ihre Produktivit\u00e4t wachsen jeden Tag<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1760717002314  little-h4 style_1\"><div id=\"Info-box-wrap-2796\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-19fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2796 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% Zufriedenheit<\/h4>\n<p>Ihr Kundenservice ist 24\/7 in +100 Sprachen erreichbar.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-425264934069d0f7c071801').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-425264934069d0f7c071801').slick({dots: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8220;35&#8243;][vc_column_inner width=&#8220;1\/4&#8243; offset=&#8220;vc_col-lg-offset-2 vc_col-lg-2 vc_col-md-offset-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8220;]<div class=\"aio-icon-component  vc_custom_1773135256685  little-h4 style_1\"><div id=\"Info-box-wrap-6638\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-21fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-6638 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100%ige R\u00fcckverfolgbarkeit<\/h4>\n<p>Jeder Antrag ist vom ersten Kontakt bis zur L\u00f6sung nachvollziehbar und pr\u00fcfbar.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8220;1\/4&#8243; offset=&#8220;vc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8220;]<div class=\"aio-icon-component   little-h4 style_1\"><div id=\"Info-box-wrap-9142\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-20fixee.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9142 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>3x weniger Klicks<\/h4>\n<p>Die Konsole vereint alles auf einem Bildschirm: kein Hin- und Herlaufen mehr.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8220;1\/4&#8243; offset=&#8220;vc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8220;]<div class=\"aio-icon-component  vc_custom_1773135224967  little-h4 style_1\"><div id=\"Info-box-wrap-9373\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/bulb.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9373 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30 % mehr Produktivit\u00e4t<\/h4>\n<p>KI-Vorqualifikation + einheitliche Ansicht = Ihre Teams konzentrieren sich auf die L\u00f6sung des Problems<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8220;1\/4&#8243; offset=&#8220;vc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8220;]<div class=\"aio-icon-component  vc_custom_1773135230382  little-h4 style_1\"><div id=\"Info-box-wrap-1266\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-19fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-1266 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100 % dokumentiert<\/h4>\n<p>Wissensdatenbank, die bei jeder L\u00f6sung erweitert wird und jederzeit aktivierbar ist<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-3924\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f7c072985\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#49de80\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-3924'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #49de80;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Meine Kundenbetreuung strukturieren<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row css=&#8220;.vc_custom_1750419736721{margin-top: 8% !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8220;][vc_column offset=&#8220;vc_col-lg-offset-0 vc_col-md-offset-0&#8243; el_class=&#8220;paddingResp&#8220;][vc_row_inner css=&#8220;.vc_custom_1750239180926{margin-top: 5% !important;}&#8220;][vc_column_inner offset=&#8220;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10&#8243;][vc_column_text css_animation=&#8220;fadeInDown&#8220; css=&#8220;&#8220;]<\/p>\n<h2 style=\"text-align: center;\">Warum sollten Sie sich f\u00fcr das halbautomatische Ticketing von FIXEE entscheiden?<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220;][vc_column_inner width=&#8220;1\/2&#8243; offset=&#8220;vc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5&#8243;]<div id=\"ult-carousel-47811573969d0f7c072a1d\" class=\"ult-carousel-wrapper   ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-207060276669d0f7c072a02 \" >[vc_single_image image=&#8220;4776&#8243; img_size=&#8220;full&#8220;][vc_single_image image=&#8220;4777&#8243; img_size=&#8220;full&#8220;][vc_single_image image=&#8220;4778&#8243; img_size=&#8220;full&#8220;]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-207060276669d0f7c072a02').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-207060276669d0f7c072a02').slick({dots: true,autoplay: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[\/vc_column_inner][vc_column_inner width=&#8220;1\/2&#8243; offset=&#8220;vc_col-lg-5 vc_col-md-5&#8243;][vc_column_text css=&#8220;.vc_custom_1773135310768{margin-bottom: 3% !important;}&#8220; el_class=&#8220;liste-verte&#8220;]<\/p>\n<ul>\n<li>Sofortige Zentralisierung aller Supportkan\u00e4le in einem einzigen Tool.<\/li>\n<li>Automatische Erstellung von Tickets auf der Grundlage von Transaktionen, keine manuelle Eingabe.<\/li>\n<li>KI-Vorqualifizierung eingehender Anfragen, um Ihre Experten von sich wiederholenden Aufgaben zu befreien.<\/li>\n<li>Einzelne Konsolenansicht: alle Informationen und Werkzeuge auf einem Bildschirm.<\/li>\n<li>Automatische Dokumentation jeder Intervention, um das Wissen zu kapitalisieren.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-inline btnBlanc\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-inline ubtn-normal btnBlanc\" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-9789\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-inline   tooltip-69d0f7c072a81\"  data-hover=\"#ffffff\" data-border-color=\"#182dea\" data-bg=\"\" data-hover-bg=\"#2f93fc\" data-border-hover=\"rgba(255,255,255,0.01)\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9789'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:1px;border-color:#182dea;border-style:solid;color: #182dea;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#182dea;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Meine Demo buchen<\/span><\/button><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8220;.vc_custom_1750250432002{margin-bottom: 8% !important;}&#8220;][vc_column_inner offset=&#8220;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8220;.vc_custom_1773393292398{margin-top: 5% !important;}&#8220; el_class=&#8220;little-h2&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #182dea;\">&#8222;Das Ziel ist nicht, Ticketing zu betreiben. Das Ziel ist es, einen effizienten Kundensupport zu gew\u00e4hrleisten. Bei FIXEE entstehen Tickets aus dem Austausch und verwalten sich selbst. Ihre Teams konzentrieren sich auf das, was wichtig ist: Probleme zu l\u00f6sen.<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8220;35&#8243; equal_height=&#8220;yes&#8220; content_placement=&#8220;middle&#8220; el_id=&#8220;FAQ&#8220; css=&#8220;.vc_custom_1750767489561{margin-top: 8% !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #182dea !important;border-left-style: solid !important;border-right-color: #182dea !important;border-right-style: solid !important;border-top-color: #182dea !important;border-top-style: solid !important;border-bottom-color: #182dea !important;border-bottom-style: solid !important;border-radius: 35px !important;}&#8220;][vc_column width=&#8220;1\/3&#8243; offset=&#8220;vc_col-lg-offset-1 vc_col-lg-3 vc_col-md-offset-1 vc_col-md-3&#8243;][vc_column_text css_animation=&#8220;fadeIn&#8220; css=&#8220;.vc_custom_1773132844369{margin-bottom: 0px !important;}&#8220;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #182dea;\">Die FAQ zum halbautomatischen Ticketing FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8220;2\/3&#8243; css=&#8220;.vc_custom_1750247585716{border-radius: 35px !important;}&#8220; offset=&#8220;vc_col-lg-7 vc_col-md-7&#8243;][vc_toggle title=&#8220;Wie unterscheidet sich das FIXEE-Ticketing von einem klassischen Tool?&#8220; style=&#8220;square&#8220; color=&#8220;white&#8220; css=&#8220;&#8220; el_class=&#8220;little-h4&#8243;]Die allgemeinen Ticketing-Tools sind f\u00fcr IT-Helpdesks oder den E-Commerce gedacht. FIXEE wurde f\u00fcr den technischen Support und den industriellen Kundendienst entwickelt. Tickets werden automatisch auf der Grundlage von realen Gespr\u00e4chen erstellt, mit <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">mehreren Kontakten<\/a> und \u00fcber mehrere Kan\u00e4le (E-Mail, WhatsApp, Chat). Die KI qualifiziert die Anfragen vor und jede Intervention wird dokumentiert, um das technische Wissen zu kapitalisieren. Bei Bedarf kann sofort eine <a href=\"https:\/\/fixee.ai\/de\/interaktive-videoassistenz-fuer-industriellen-service\/\">Video-Unterst\u00fctzung<\/a> angeboten werden, um den Kunden zu beruhigen und zu begleiten. Die FIXIERTE Konsole ist f\u00fcr Hotline-Mitarbeiter und Techniker gedacht, die l\u00f6sen und nicht verwalten m\u00fcssen.[\/vc_toggle][vc_toggle title=&#8220;M\u00fcssen meine Kunden ihre Gewohnheiten \u00e4ndern, um das FIXEE-Ticketing zu nutzen?&#8220; style=&#8220;square&#8220; color=&#8220;white&#8220; css=&#8220;&#8220; el_class=&#8220;little-h4&#8243;]Nein, Ihre Kunden senden weiterhin E-Mails oder WhatsApp-Nachrichten, wie sie es bereits tun. FIXEE erstellt die Tickets im Hintergrund, ohne ihnen ein Portal oder ein Formular aufzuzwingen. Das ist f\u00fcr sie transparent und f\u00fcr Ihr Team strukturierend.[\/vc_toggle][vc_toggle title=&#8220;Ist es m\u00f6glich, mehrere Beteiligte an einem Ticket zu verwalten?&#8220; style=&#8220;square&#8220; color=&#8220;white&#8220; css=&#8220;&#8220; el_class=&#8220;little-h4&#8243;]Ja, jedes Ticket kann <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">bis zu 20 Teilnehmer<\/a> gleichzeitig einbeziehen, abh\u00e4ngig von Ihrem Abonnement, jeder \u00fcber seinen bevorzugten Kanal (E-Mail, WhatsApp, SMS). Die Kontakte werden bei der Erstellung der Anfrage oder w\u00e4hrend der Intervention eingeladen. Die Sofort\u00fcbersetzung erm\u00f6glicht es Teilnehmern mit unterschiedlichen Sprachen, am selben Fall zu arbeiten. Der gesamte Austausch bleibt in einem einzigen Thread zusammengefasst.[\/vc_toggle][vc_toggle title=&#8220;Was bedeutet &quot;halb-automatisiert&quot;?&#8220; style=&#8220;square&#8220; color=&#8220;white&#8220; css=&#8220;&#8220; el_class=&#8220;little-h4&#8243;]Halbautomatisch bedeutet, dass eingehende Anfragen automatisch Tickets erstellen und die KI die Aufgaben mit geringem Mehrwert \u00fcbernimmt: Vorqualifizierung, Antworten auf h\u00e4ufig gestellte Fragen, Eskalation bei Bedarf oder automatisches Schlie\u00dfen, wenn die Anfrage gel\u00f6st ist. Ihre Teams behalten die Kontrolle \u00fcber Entscheidungen, komplexe F\u00e4lle und die Kundenbeziehung. Die KI erweitert Ihre Experten, aber sie ersetzt sie nicht.[\/vc_toggle][vc_toggle title=&#8220;Ist das FIXED-Ticketing im Abonnement enthalten?&#8220; style=&#8220;square&#8220; color=&#8220;white&#8220; css=&#8220;&#8220; el_class=&#8220;little-h4&#8243;]Ja, Ticketing und die Konsole sind in allen FIXEE-Abonnements enthalten, einschlie\u00dflich des Starting Packs. Die <a href=\"https:\/\/fixee.ai\/support-client-par-email-automatise-et-centralise-reduisez-de-30-la-charge-liee-aux-emails\/\">Einstiegspunkte E-Mail<\/a>, <a href=\"https:\/\/fixee.ai\/de\/whatsapp-fuer-industriellen-technischen-support\/\">WhatsApp<\/a> und Web-Chat sind ab der Bereitstellung aktiv. Die Nutzung bestimmter Funktionen kann je nach Abonnement eingeschr\u00e4nkt sein.[\/vc_toggle][vc_toggle title=&#8220;K\u00f6nnen meine Kunden den Verlauf ihrer Antr\u00e4ge nachvollziehen?&#8220; style=&#8220;square&#8220; color=&#8220;white&#8220; css=&#8220;&#8220; el_class=&#8220;little-h4&#8243;]Ja, FIXEE stellt allen Endkunden ein Portal mit der Historie der Anfragen und deren Status zur Verf\u00fcgung. Dazu m\u00fcssen sie ein Konto \u00fcber einen Link erstellen, der in der Benachrichtigung \u00fcber die Schlie\u00dfung eines Tickets mitgeteilt wird. Ihre Kunden k\u00f6nnen \u00fcber dieses Portal auch eine neue Anfrage erstellen.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8220;.vc_custom_1696238854807{margin-top: 8% !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8220;][vc_column offset=&#8220;vc_col-lg-offset-0 vc_col-md-offset-0&#8243; el_class=&#8220;paddingResp&#8220;][vc_row_inner content_placement=&#8220;middle&#8220; gap=&#8220;30&#8243; css=&#8220;.vc_custom_1696237599562{margin-top: 4% !important;}&#8220;][vc_column_inner el_class=&#8220;order1&#8243; width=&#8220;1\/2&#8243; offset=&#8220;vc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text css=&#8220;.vc_custom_1773133683363{margin-bottom: 20px !important;}&#8220; el_class=&#8220;little-h2&#8243;]<\/p>\n<h2>Sind Sie bereit, die <span style=\"color: #182dea;\">Kontrolle \u00fcber den Kundensupport<\/span> zu \u00fcbernehmen <span style=\"color: #182dea;\">?<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]Planen Sie jetzt Ihre kostenlose Vorf\u00fchrung.[\/vc_column_text]<div class=\" ubtn-ctn-inline \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-inline ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"R\u00e9server ma d\u00e9mo\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-7211\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-inline   tooltip-69d0f7c072aec\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7211'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Meine Demo buchen<\/span><\/button><\/a><\/div>[\/vc_column_inner][vc_column_inner el_class=&#8220;colRelative order2&#8243; 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