Saturated technical referrals: the silent cost of disorganization
Home / Chatbot AI customer supportSaturated technical referrals: the silent cost of disorganization One simple question, ten interruptions 14h08. An on-site technician stumbles upon an unusual error code. He sends a WhatsApp message to the technical contact. With no immediate response, he calls. At 2.21pm, another team on another site calls the same contact for…