Home / New featuresCustomize automatic generation of after-sales customer support reports In brief No time to write up all the exchanges from all your interventions? FIXEE automatically generates customer support reports with FIXEE, according to your internal templates. It is immediately available for processing and billing. Generate reports automatically What our customers tell us Sometimes,…
Home / New featuresCustomize automatic generation of after-sales customer support reports In brief No time to write up all the exchanges from all your interventions? FIXEE automatically generates customer support reports with FIXEE, according to your internal templates. It is immediately available for processing and billing. Generate reports automatically What our customers tell us Sometimes,…
Home / New featuresAutomatic generation of after-sales service reports In a nutshell: With automatic generation of after-sales service reports, you can transform every customer exchange into usable knowledge: 100% of service calls documented, 80% of writing time saved. In industry, knowledge of the field is too often locked away in the heads of a few…
Home / New featuresAutomate level 1 customer service with Askia Client In brief Automate customer service? With the Askia Client intelligent assistant, relieve your technical referents and offer 24/7 multilingual service! Request a demo What our customers tell us “Hello, it’s not working!”. A customer contacts you on WhatsApp. He didn’t read the instructions. Are…
Home / New featuresWhatsApp for After-Sales Support At a glance: FIXEE integrates WhatsApp for after-sales support: the intelligent support platform to strengthen fluidity and security of customer service communications. Request a demo WhatsApp, now indispensable for clients and support teams, is widely used in three scenarios: Clients directly request remote assistance from staff via WhatsApp,…
Home / New featuresAutomatic generation of after-sales service reports At a glance: With automatic generation of after-sales service reports, you can transform every customer exchange into usable knowledge: 100% of service calls documented, 80% of writing time saved. Request a demo In industry, knowledge of the field is too often locked away in the heads…
Home / New featuresCollaborative after-sales software – Contributor role At a glance: Activate a new lever to deliver the best service with the contributory role of the FIXEE after-sales service collaborative software: collective intelligence. Request a demo In the after-sales departments of industrial equipment manufacturers, technicians and hotliners need to be able to call on…
Home / New featuresCollaborative remote assistance – Group extension At a glance: Put an end to scattered exchanges (email, SMS, telephone, WhatsApp groups, etc.) and time wasted tracking down information. With the Group Extension option, you can mobilize your skills to deliver the best collaborative remote assistance. Request a demo At FIXEE we have identified…
Home / New features80% of knowledge is lost in industry: how can we capitalize on it day after day? An invisible evil with dramatic consequences On a Friday morning, at 7:42 a.m., a line stops at an equipment manufacturer. The end customer is waiting for a critical delivery. The operator calls customer service. We open…
