Are your technical advisors saturated with frequent questions?
- – 20% of solicitations
- +30% productivity
- +30% customer satisfaction
Efficiently automate your technical support with Askia Intelligent Assistants
Askia Client takes care of level 1 support
Your customer support AI chatbot answers frequently asked questions and qualifies incoming requests. Your teams can concentrate on complex requests and save time in qualifying problems.
Askia Client answers on WhatsApp
Your AI Assistant is available on your different entry points. It answers on your WhatsApp Business, but also on your web chat interface if the customer doesn’t have WhatsApp.
Askia Client is available 24/7
Do your customers contact you outside office hours? Your intelligent chatbot is available around the clock to handle Level 1 requests. Complex cases are escalated to your teams.
Askia Client is multilingual
Artificial intelligence, coupled with your FIXEE knowledge base, responds instantly to your customers and partners, in over 40 languages.
Efficiently automate your customer support with the AI chatbot for customer service – Askia Clients
Askia Client takes care of level 1 support
Your customer support AI chatbot answers frequently asked questions and qualifies incoming requests. Your teams can concentrate on complex requests and save time in qualifying problems.
Askia Client answers on WhatsApp
Your AI Assistant is available on your different entry points. It answers on your WhatsApp Business, but also on your web chat interface if the customer doesn’t have WhatsApp.
Askia Client is available 24/7
Do your customers contact you outside office hours? Your intelligent chatbot is available around the clock to handle Level 1 requests. Complex cases are escalated to your teams.
Askia Client is multilingual
Artificial intelligence, coupled with your FIXEE knowledge base, responds instantly to your customers and partners, in over 40 languages.
Why adopt FIXEE’s AI chatbot for after-sales customer support?
“The best customer and after-sales services are available 24/7, for increasingly responsive and efficient level 1 support, with teams mobilized on complex cases.”
Intelligent assistant FAQ – Askia Client
What is the Askia Hotliner intelligent assistant from FIXEE?
Askia Client is a chatbot based on artificial intelligence and coupled with our customers’ knowledge base. Askia Client answers frequently asked questions and provides level 1 customer support on WhatsApp or web chat 24/7, in over 40 languages.
Is it difficult to deploy Askia Client from FIXEE?
No, it’s extremely simple. FIXEE provides you with an easy-to-input knowledge base template. Your AI chatbot is available in a few clicks on a web chat, and in a few days on your WhatsApp page.
Is Askia available in several languages?
Yes, FIXEE’s Askia assistant is natively multilingual, with over 100 languages available, facilitating international technical exchanges.
What information does Askia Client use to answer questions?
Askia Client responds solely on the basis of the information you provide in your FIXED knowledge base. You have complete control over your data, and can improve your chatbot’s responses day by day.
What happens when Askia Client can't respond?
When the question is unclear, Askia Client asks for clarification. When the information needed to answer the question is not in the knowledge base, Askia Client escalates the ticket to human agents. Askia Client’s behavior is configurable as an option.
What happens if a customer asks to talk to a human agent?
Natively, Askia Client will escalate the ticket to human agents. This behavior is configurable as an option, as is the information the chatbot needs to retrieve for the request to be correctly qualified.
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