Are your technical advisors overwhelmed by repetitive questions?
- -20% fewer requests
- +30% productivity
- +30% customer satisfaction
Automate Level 1 customer support with Askia Intelligent Assistants
Askia Client takes care of level 1 support
Your customer support AI chatbot answers frequently asked questions and qualifies incoming requests. Your teams can concentrate on complex requests and save time in qualifying problems.
Askia Client responds by email and WhatsApp
Your AI Assistant is available on a centralized email channel, WhatsApp Business, and web chat if the customer doesn’t have WhatsApp.
Askia Client is available 24/7
Do your customers contact you outside office hours? Your intelligent chatbot is available around the clock to handle Level 1 requests. Complex cases are escalated to your teams.
Askia Client is multilingual
Artificial intelligence, coupled with your FIXEE knowledge base, responds instantly to your customers and partners, in over 40 languages.
Automate your customer support with the AI chatbot for customer service – Askia Clients
Askia Client takes care of level 1 support
Your customer support AI chatbot answers frequently asked questions and qualifies incoming requests. Your teams can concentrate on complex requests and save time in qualifying problems.
Askia Client responds by email and WhatsApp
Your AI Assistant is available on your various email entry points, WhatsApp Business, and web chat if the customer doesn’t have WhatsApp.
Askia Client is available 24/7
Do your customers contact you outside office hours? Your intelligent chatbot is available around the clock to handle Level 1 requests. Complex cases are escalated to your teams.
Askia Client is multilingual
Artificial intelligence, coupled with your FIXEE knowledge base, responds instantly to your customers and partners, in over 40 languages.
Why adopt FIXEE’s AI chatbot for after-sales customer support?
“The best customer and after-sales services are available 24/7, for increasingly responsive and efficient level 1 support, with teams mobilized on complex cases.”
Intelligent assistant FAQ – Askia Client
What is the Askia Hotliner intelligent assistant from FIXEE?
Is it difficult to deploy Askia Client from FIXEE?
No, it’s extremely simple. FIXEE provides you with an easy-to-input knowledge base template. Deploy your AI chatbot in just a few clicks.
Is Askia supporting several languages?
Yes, FIXEE’s Askia assistant is natively multilingual, with over 40 languages available, facilitating international technical exchanges.
What information does Askia Client use to answer questions?
Askia Client responds solely on the basis of the information you provide in your FIXEE knowledge base. You have complete control over your data, and can improve your chatbot’s responses day by day.
What happens when Askia Client can't respond?
When the question is unclear, Askia Client asks for clarification. When the information needed to answer the question is not in the knowledge base, Askia Client escalates the ticket to human agents. Askia Client’s behavior is configurable as an option.
What happens if a customer asks to talk to a human agent?
Natively, Askia Client will escalate the ticket to human agents. This behavior is configurable as an option, as is the information the chatbot needs to retrieve for the request to be correctly qualified.
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