Do your interventions fall through the cracks?
- 100% traceability of interventions
- 3x fewer clicks to process a ticket
- +30% increase in support team productivity
How many requests are processed without trace, without follow-up, without capitalization?
Requests arrive from all over, without centralization?
To collaborate on a customer case, exchanges are scattered over different channels?
An absentee: files in progress fall into oblivion?
Do teams spend their time re-entering information (or not)?
How many requests are processed without trace, without follow-up, without capitalization?
Requests arrive from all over, without centralization?
To collaborate on a customer case, exchanges are scattered over different channels?
An absentee: files in progress fall into oblivion?
Do teams spend their time re-entering information (or not)?
Centralize and manage your interventions effortlessly with semi-automated ticketing FIXEE
Tickets are the result of exchanges, not manual rekeying.
An incoming email or WhatsApp automatically creates a ticket. If internal processing is required once the customer has been helped, for warranty or continuous improvement purposes, the ticket follows its life internally. FIXED ticketing = the reflection of your customer support operations.
AI takes the load off your Level 1 teams
The Askia Client intelligent assistant automatically assigns itself to any new incoming request to answer frequently asked questions and escalates the pre-qualified case to your teams when needed. Your teams can concentrate on complex cases.
The Console : one screen to see and do it all
The FIXED Console brings together on a single screen the list of interventions, the thread of exchanges in chat mode, video-assistance, shared documents, the Askia Hotliner assistant and the parameters of each file. Each intervention can involve up to 20 participants on different channels, with instantaneous translation. Your technicians prioritize, collaborate and solve problems quickly.
Every intervention is documented and usable
Intervention reports are generated automatically by the AI from the exchanges. The knowledge base grows with each resolution. Your new employees learn faster. Your customers are better served, because solutions already found are never lost.
Centralize and manage your interventions effortlessly with semi-automated ticketing FIXEE
Tickets are the result of exchanges, not manual rekeying.
An incoming email or WhatsApp automatically creates a ticket. If internal processing is required once the customer has been helped, for warranty or continuous improvement purposes, the ticket follows its life internally. FIXED ticketing = the reflection of your customer support operations.
AI takes the load off your Level 1 teams
The Askia Client intelligent assistant automatically assigns itself to any new incoming request to answer frequently asked questions and escalates the pre-qualified case to your teams when needed. Your teams can concentrate on complex cases.
The Console : one screen to see and do it all
The FIXED Console brings together on a single screen the list of interventions, the thread of exchanges in chat mode, video-assistance, shared documents, the Askia Hotliner assistant and the parameters of each file. Each intervention can involve up to 20 participants on different channels, with instantaneous translation. Your technicians prioritize, collaborate and solve problems quickly.
Every intervention is documented and usable
Intervention reports are generated automatically by the AI from the exchanges. The knowledge base grows with each resolution. Your new employees learn faster. Your customers are better served, because solutions already found are never lost.
Why choose semi-automated ticketing from FIXEE?
- Immediate centralization of all support channels in a single tool.
- Tickets created automatically from exchanges, zero manual entry.
- AI pre-qualification of incoming requests to free your experts from repetitive tasks.
- Single Console View: all information and tools on a single screen.
- Automatic documentation of each intervention to capitalize on knowledge.
“It’s not about ticketing. The aim is to provide efficient customer support. At FIXEE, tickets are born of exchanges and manage themselves. Your teams focus on what matters: solving problems.
Semi-automated ticketing FAQ FIXEE
How does FIXEE ticketing differ from a conventional tool?
Generic ticketing tools are designed for IT helpdesks or e-commerce. FIXEE is designed for technical support and industrial after-sales service. Tickets are created automatically from real, multi-contact, multi-channel exchanges (Email, WhatsApp, Chat). AI pre-qualifies requests, and each intervention is documented to capitalize on technical knowledge. If required, video-assistance can be instantly offered to reassure and support your customer. The FIXED Console is designed for hotliners and technicians who need to solve problems, not administer them.
Do my customers have to change their habits to use FIXED ticketing?
No. Your customers continue to send emails or WhatsApp messages as they already do. FIXEE creates tickets in the background, without imposing a portal or form on them. It’s transparent for them and structuring for your teams.
Is it possible to manage several participants on the same ticket?
Yes, each ticket can involve up to 20 participants simultaneously, depending on your subscription, each on their preferred channel (email, WhatsApp, SMS). Contacts are invited as soon as the request is created, or during the intervention. Instantaneous translation enables speakers of different languages to work together on the same project. All exchanges remain centralized in a single conversation thread.
Toggle title
Semi-automated means that incoming requests automatically create tickets, and that AI takes care of low value-added tasks: pre-qualification, answers to frequently asked questions, escalation if necessary, or automatic closure if the request is resolved. Your teams retain control over decisions, complex cases and customer relations. AI augments your experts, it doesn’t replace them.
Is FIXED ticketing included in the subscription?
Can my customers find the history of their requests?
Yes, FIXEE provides all end-customers with a portal showing their request history and status. To do this, they need to create an account via a link communicated in the ticket closure notification. Your customers can also create a new request from this portal.
They support us
