{"id":4860,"date":"2026-03-09T14:40:18","date_gmt":"2026-03-09T14:40:18","guid":{"rendered":"https:\/\/fixee.ai\/?page_id=4860"},"modified":"2026-03-16T14:34:12","modified_gmt":"2026-03-16T14:34:12","slug":"relieve-customer-support-bottlenecks-with-the-customer-service-ai-chatbot","status":"publish","type":"page","link":"https:\/\/fixee.ai\/en\/relieve-customer-support-bottlenecks-with-the-customer-service-ai-chatbot\/","title":{"rendered":"Take back control with semi-automated customer support ticketing!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6 vc_col-md-offset-1 vc_col-md-6&#8243; css=&#8221;.vc_custom_1750667125718{margin-right: 5% !important;}&#8221;][vc_column_text css_animation=&#8221;fadeInLeft&#8221; css=&#8221;&#8221; el_class=&#8221;little-h1 little-h3&#8243;]<span class=\"style-h3\">Do your interventions fall through the cracks?<\/span><\/p>\n<h1><span style=\"color: #182dea; background-color: #49de80;\">Take back control<\/span><span style=\"color: #182dea;\" data-contrast=\"auto\"> with semi-automated customer support ticketing!<\/span><\/h1>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221; el_class=&#8221;liste-verte&#8221;]<\/p>\n<ul>\n<li>100% traceability of interventions<\/li>\n<li>3x fewer clicks to process a ticket<\/li>\n<li>+30% increase in support team productivity<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-1894\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-left   tooltip-69d0f60b958e5\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1894'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Structuring my customer support<\/span><\/button><\/a><\/div><\/div>[\/vc_column][vc_column offset=&#8221;vc_col-lg-offset-0 vc_col-lg-4 vc_col-md-offset-0 vc_col-md-4 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10&#8243;][vc_single_image image=&#8221;4937&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInRight&#8221; css=&#8221;&#8221; el_class=&#8221;moveImg&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750855629223{background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_hidden-sm vc_hidden-xs&#8221; el_class=&#8221;.dots2025&#8243;][vc_row_inner css=&#8221;.vc_custom_1750855822426{margin-top: 35px !important;margin-bottom: 35px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1773070874672{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">How many requests are processed <span style=\"color: #fa965e;\">without trace, without follow-up, without capitalization?<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4938&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773070942861{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>Requests arrive from all over, <span style=\"color: #fa965e;\">without centralization?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773393204016{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>To collaborate on a customer case, <span style=\"color: #fa965e;\">exchanges are scattered<\/span> over <span style=\"color: #fa965e;\"> <span style=\"color: #000318;\">different channels?<\/span><\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4939&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4940&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773071187073{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3><span style=\"color: #fa965e;\"><span style=\"color: #000318;\">An absentee: files in progress<\/span> fall into oblivion?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1750855847283{margin-bottom: 35px !important;}&#8221;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773071230130{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>Do teams spend their time <span style=\"color: #fa965e;\">re-entering information<\/span> (or not)?<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4941&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-7539\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f60b9598a\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7539'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Structuring my customer support<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8221;ajust-responsive&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_hidden-lg vc_col-md-offset-1 vc_col-md-10 vc_hidden-md&#8221; el_class=&#8221;dots2025&#8243;][vc_column_text css=&#8221;.vc_custom_1773071439983{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">How many requests are processed <span style=\"color: #fa965e;\">without trace, without follow-up, without capitalization?<\/span><\/h2>\n<p>[\/vc_column_text]<div id=\"ult-carousel-427401722469d0f60b95ae5\" class=\"ult-carousel-wrapper  dots2025 ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-150906116369d0f60b95a09 \" >[vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4938&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773070942861{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>Requests arrive from all over, <span style=\"color: #fa965e;\">without centralization?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4939&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773393220499{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>To collaborate on a customer case, <span style=\"color: #fa965e;\">exchanges are scattered<\/span> over <span style=\"color: #fa965e;\"> <span style=\"color: #000318;\">different channels?<\/span><\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4940&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773071187073{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3><span style=\"color: #fa965e;\"><span style=\"color: #000318;\">An absentee: files in progress<\/span> fall into oblivion?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4941&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773071230130{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>Do teams spend their time <span style=\"color: #fa965e;\">re-entering information<\/span> (or not)?<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-150906116369d0f60b95a09').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-150906116369d0f60b95a09').slick({dots: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[vc_row_inner][vc_column_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-1525\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f60b95b76\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1525'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Structuring my customer support<\/span><\/button><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750856015348{margin-top: 35px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221; css=&#8221;.vc_custom_1750855963687{padding-top: 8% !important;padding-right: 8% !important;padding-bottom: 4% !important;padding-left: 8% !important;}&#8221;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-12 vc_col-md-12&#8243;][vc_column_text css=&#8221;.vc_custom_1773072063163{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h2><span style=\"color: #182dea; line-height: normal;\">Centralize and manage your interventions effortlessly <\/span><span style=\"color: #49de80; background: #182dea; line-height: normal;\">with semi-automated ticketing FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243;][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773393241830{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Tickets are the result of exchanges, <span style=\"color: #49de80;\">not manual rekeying.<\/span><\/span><\/h3>\n<p>An incoming email or <a href=\"https:\/\/fixee.ai\/en\/whatsapp-for-industrial-technical-support-intervention\/\">WhatsApp<\/a> automatically creates a ticket. If internal processing is required once the customer has been helped, for warranty or continuous improvement purposes, the ticket follows its life internally. FIXED ticketing = the reflection of your customer support operations.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4942&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4943&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773072685792{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">AI takes <span style=\"color: #49de80;\">the load off your Level 1 teams<\/span><\/span><\/h3>\n<p>The <a href=\"https:\/\/fixee.ai\/en\/intelligent-hotliner-assistant-and-technical-knowledge-capitalization\/\">Askia Client<\/a> intelligent assistant automatically assigns itself to any new incoming request to answer frequently asked questions and escalates the pre-qualified case to your teams when needed. Your teams can concentrate on complex cases.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243;][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773422290044{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\"><span style=\"color: #49de80;\">The Console : <\/span><\/span><span style=\"color: #182dea;\">one screen to see and do it all<\/span><\/h3>\n<p>The FIXED Console brings together on a single screen the list of interventions, the thread of exchanges in chat mode, <a href=\"https:\/\/fixee.ai\/en\/interactive-video-support-for-industrial-service\/\">video-assistance<\/a>, shared documents, the <a href=\"https:\/\/fixee.ai\/en\/smart-assistant-for-industrial-support\/\">Askia Hotliner<\/a> assistant and the parameters of each file. Each intervention can involve up to <a href=\"https:\/\/fixee.ai\/en\/customer-support-software-for-multiple-stakeholders-seamless-communication-and-centralized-ticketing\/\">20 participants<\/a> on different channels, with instantaneous translation. Your technicians prioritize, collaborate and solve problems quickly.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4944&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4945&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773073503455{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Every intervention is <span style=\"color: #49de80;\">documented and usable<\/span><\/span><\/h3>\n<p>Intervention reports are generated automatically by the AI from the exchanges. The <a href=\"https:\/\/fixee.ai\/en\/smart-assistant-for-industrial-support\/\">knowledge base<\/a> grows with each resolution. Your new employees learn faster. Your customers are better served, because solutions already found are never lost.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-5165\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f60b95c23\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5165'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Structuring my customer support<\/span><\/button><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750860335588{margin-top: 35px !important;}&#8221; el_class=&#8221;ajust-responsive&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221; css=&#8221;.vc_custom_1751632517022{padding-right: 8% !important;padding-bottom: 4% !important;padding-left: 8% !important;}&#8221; el_class=&#8221;dots2025&#8243;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-12 vc_col-md-12&#8243;][vc_column_text css=&#8221;.vc_custom_1773130951911{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #182dea; line-height: normal;\">Centralize and manage your interventions effortlessly <\/span><span style=\"color: #49de80; background: #182dea; line-height: normal;\">with semi-automated ticketing FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div id=\"ult-carousel-179003122669d0f60b95cb9\" class=\"ult-carousel-wrapper  vert ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-209141622769d0f60b95ca0 \" >[vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4942&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773393277091{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Tickets are the result of exchanges, <span style=\"color: #49de80;\">not manual rekeying.<\/span><\/span><\/h3>\n<p>An incoming email or <a href=\"https:\/\/fixee.ai\/en\/whatsapp-for-industrial-technical-support-intervention\/\">WhatsApp<\/a> automatically creates a ticket. If internal processing is required once the customer has been helped, for warranty or continuous improvement purposes, the ticket follows its life internally. FIXED ticketing = the reflection of your customer support operations.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4943&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773072685792{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">AI takes <span style=\"color: #49de80;\">the load off your Level 1 teams<\/span><\/span><\/h3>\n<p>The <a href=\"https:\/\/fixee.ai\/en\/intelligent-hotliner-assistant-and-technical-knowledge-capitalization\/\">Askia Client<\/a> intelligent assistant automatically assigns itself to any new incoming request to answer frequently asked questions and escalates the pre-qualified case to your teams when needed. Your teams can concentrate on complex cases.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4944&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773422260383{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\"><span style=\"color: #49de80;\">The Console : <\/span><\/span><span style=\"color: #182dea;\">one screen to see and do it all<\/span><\/h3>\n<p>The FIXED Console brings together on a single screen the list of interventions, the thread of exchanges in chat mode, <a href=\"https:\/\/fixee.ai\/en\/interactive-video-support-for-industrial-service\/\">video-assistance<\/a>, shared documents, the <a href=\"https:\/\/fixee.ai\/en\/smart-assistant-for-industrial-support\/\">Askia Hotliner<\/a> assistant and the parameters of each file. Each intervention can involve up to <a href=\"https:\/\/fixee.ai\/en\/customer-support-software-for-multiple-stakeholders-seamless-communication-and-centralized-ticketing\/\">20 participants<\/a> on different channels, with instantaneous translation. Your technicians prioritize, collaborate and solve problems quickly.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4945&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773073503455{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Every intervention is <span style=\"color: #49de80;\">documented and usable<\/span><\/span><\/h3>\n<p>Intervention reports are generated automatically by the AI from the exchanges. The <a href=\"https:\/\/fixee.ai\/en\/smart-assistant-for-industrial-support\/\">knowledge base<\/a> grows with each resolution. 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type=\"button\" id=\"ubtn-8323\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f60b95d54\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-8323'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Structuring my customer support<\/span><\/button><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750767418967{margin-top: 5% !important;background-color: #182dea !important;border-radius: 35px !important;}&#8221; el_id=&#8221;profits&#8221;][vc_column][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1773131253677{margin-bottom: 20px !important;}&#8221; el_class=&#8221;little-h2&#8243;]<\/p>\n<h2 style=\"text-align: center;\">Concrete results for your customer support<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;]<div id=\"ult-carousel-126663869769d0f60b95e01\" class=\"ult-carousel-wrapper  dots2025 ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-34974131569d0f60b95de9 \" ><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1773131711607  little-h4 style_1\"><div id=\"Info-box-wrap-8923\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-21fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-8923 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% traceability<\/h4>\n<p>Every request is traceable and auditable from first contact to resolution<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component   little-h4 style_1\"><div id=\"Info-box-wrap-4049\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-20fixee.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-4049 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% productivity<\/h4>\n<p>Escalated incoming requests are pre-qualified<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1760716930515  little-h4 style_1\"><div id=\"Info-box-wrap-9922\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/bulb.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9922 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% documented activity<\/h4>\n<p>Your knowledge and productivity increase every day<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1760717002314  little-h4 style_1\"><div id=\"Info-box-wrap-1434\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-19fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-1434 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% satisfaction<\/h4>\n<p>Your customer 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class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-21fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-3888 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% traceability<\/h4>\n<p>Every request is traceable and auditable from first contact to resolution<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"aio-icon-component   little-h4 style_1\"><div id=\"Info-box-wrap-1771\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-20fixee.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-1771 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>3x fewer clicks<\/h4>\n<p>The Console brings everything together on one screen: no more toggling back and forth<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"aio-icon-component  vc_custom_1773135224967  little-h4 style_1\"><div id=\"Info-box-wrap-4593\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/bulb.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-4593 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% productivity<\/h4>\n<p>AI pre-qualification + unified view = your teams focus on solving the problem<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"aio-icon-component  vc_custom_1773135230382  little-h4 style_1\"><div id=\"Info-box-wrap-9138\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-19fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9138 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% documented<\/h4>\n<p>Knowledge base enriched with each resolution and activated at any time<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-1179\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f60b98bf0\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#49de80\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1179'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #49de80;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Structuring my customer support<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750419736721{margin-top: 8% !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-0 vc_col-md-offset-0&#8243; el_class=&#8221;paddingResp&#8221;][vc_row_inner css=&#8221;.vc_custom_1750239180926{margin-top: 5% !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10&#8243;][vc_column_text css_animation=&#8221;fadeInDown&#8221; css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Why choose semi-automated ticketing from FIXEE?<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5 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{\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-5 vc_col-md-5&#8243;][vc_column_text css=&#8221;.vc_custom_1773135310768{margin-bottom: 3% !important;}&#8221; el_class=&#8221;liste-verte&#8221;]<\/p>\n<ul>\n<li>Immediate centralization of all support channels in a single tool.<\/li>\n<li>Tickets created automatically from exchanges, zero manual entry.<\/li>\n<li>AI pre-qualification of incoming requests to free your experts from repetitive tasks.<\/li>\n<li>Single Console View: all information and tools on a single screen.<\/li>\n<li>Automatic documentation of each intervention to capitalize on knowledge.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-inline btnBlanc\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-inline ubtn-normal btnBlanc\" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-1885\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-inline   tooltip-69d0f60b98d17\"  data-hover=\"#ffffff\" data-border-color=\"#182dea\" data-bg=\"\" data-hover-bg=\"#2f93fc\" data-border-hover=\"rgba(255,255,255,0.01)\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1885'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:1px;border-color:#182dea;border-style:solid;color: #182dea;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#182dea;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Book my demo<\/span><\/button><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1750250432002{margin-bottom: 8% !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;.vc_custom_1773393292398{margin-top: 5% !important;}&#8221; el_class=&#8221;little-h2&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #182dea;\">&#8220;It&#8217;s not about ticketing. The aim is to provide efficient customer support. At FIXEE, tickets are born of exchanges and manage themselves. Your teams focus on what matters: solving problems.<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;FAQ&#8221; css=&#8221;.vc_custom_1750767489561{margin-top: 8% !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #182dea !important;border-left-style: solid !important;border-right-color: #182dea !important;border-right-style: solid !important;border-top-color: #182dea !important;border-top-style: solid !important;border-bottom-color: #182dea !important;border-bottom-style: solid !important;border-radius: 35px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3 vc_col-md-offset-1 vc_col-md-3&#8243;][vc_column_text css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1773132844369{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #182dea;\">Semi-automated ticketing FAQ FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1750247585716{border-radius: 35px !important;}&#8221; offset=&#8221;vc_col-lg-7 vc_col-md-7&#8243;][vc_toggle title=&#8221;How does FIXEE ticketing differ from a conventional tool?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]Generic ticketing tools are designed for IT helpdesks or e-commerce. FIXEE is designed for technical support and industrial after-sales service. Tickets are created automatically from real, <a href=\"https:\/\/fixee.ai\/en\/customer-support-software-for-multiple-stakeholders-seamless-communication-and-centralized-ticketing\/\">multi-contact<\/a>, multi-channel exchanges (Email, WhatsApp, Chat). AI pre-qualifies requests, and each intervention is documented to capitalize on technical knowledge. If required, <a href=\"https:\/\/fixee.ai\/en\/interactive-video-support-for-industrial-service\/\">video-assistance<\/a> can be instantly offered to reassure and support your customer. The FIXED Console is designed for hotliners and technicians who need to solve problems, not administer them.[\/vc_toggle][vc_toggle title=&#8221;Do my customers have to change their habits to use FIXED ticketing?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]No. Your customers continue to send emails or WhatsApp messages as they already do. FIXEE creates tickets in the background, without imposing a portal or form on them. It&#8217;s transparent for them and structuring for your teams.[\/vc_toggle][vc_toggle title=&#8221;Is it possible to manage several participants on the same ticket?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]Yes, each ticket can involve <a href=\"https:\/\/fixee.ai\/en\/customer-support-software-for-multiple-stakeholders-seamless-communication-and-centralized-ticketing\/\">up to 20 participants<\/a> simultaneously, depending on your subscription, each on their preferred channel (email, WhatsApp, SMS). Contacts are invited as soon as the request is created, or during the intervention. Instantaneous translation enables speakers of different languages to work together on the same project. All exchanges remain centralized in a single conversation thread.[\/vc_toggle][vc_toggle title=&#8221;What does &#8220;semi-automated&#8221; mean?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]Semi-automated means that incoming requests automatically create tickets, and that AI takes care of low value-added tasks: pre-qualification, answers to frequently asked questions, escalation if necessary, or automatic closure if the request is resolved. Your teams retain control over decisions, complex cases and customer relations. AI augments your experts, it doesn&#8217;t replace them.[\/vc_toggle][vc_toggle title=&#8221;Is FIXED ticketing included in the subscription?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]Yes, ticketing and the Console are included in all FIXEE subscriptions, including the Starting Pack. <a href=\"https:\/\/fixee.ai\/en\/centralized-email-contact-point-automate-level-1-and-reduce-email-workload-by-30\/\">Email<\/a>, <a href=\"https:\/\/fixee.ai\/en\/whatsapp-for-industrial-technical-support-intervention\/\">WhatsApp<\/a> and Web Chat entry points are active upon deployment. There are limitations on the use of certain features, depending on the subscription.[\/vc_toggle][vc_toggle title=&#8221;Can my customers find the history of their requests?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]Yes, FIXEE provides all end-customers with a portal showing their request history and status. To do this, they need to create an account via a link communicated in the ticket closure notification. Your customers can also create a new request from this portal.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1696238854807{margin-top: 8% !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-0 vc_col-md-offset-0&#8243; el_class=&#8221;paddingResp&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;30&#8243; css=&#8221;.vc_custom_1696237599562{margin-top: 4% !important;}&#8221;][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text css=&#8221;.vc_custom_1773133683363{margin-bottom: 20px !important;}&#8221; el_class=&#8221;little-h2&#8243;]<\/p>\n<h2>Ready to take back <span style=\"color: #182dea;\">control of customer support?<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]Schedule your free demonstration now.[\/vc_column_text]<div class=\" ubtn-ctn-inline \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-inline ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"R\u00e9server ma d\u00e9mo\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-7866\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-inline   tooltip-69d0f60b98d71\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7866'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Book my demo<\/span><\/button><\/a><\/div>[\/vc_column_inner][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-4 vc_col-md-offset-1 vc_col-md-4 vc_col-sm-offset-0 vc_col-xs-12&#8243; css=&#8221;.vc_custom_1696260591050{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;4937&#8243; img_size=&#8221;full&#8221; css_animation=&#8221;fadeInRight&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1752158933114{margin-top: 6% !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_row_inner gap=&#8221;35&#8243; el_class=&#8221;rowPicto&#8221; css=&#8221;.vc_custom_1696847742594{padding-top: 5% !important;}&#8221;][vc_column_inner el_class=&#8221;colPicto&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1696259650377{padding-top: 5% !important;padding-right: 20% !important;padding-bottom: 5% !important;padding-left: 20% !important;}&#8221; offset=&#8221;vc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"fadeInDown\" data-animation-delay=\"0\" data-animation-duration=\"1\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-3061\" class=\"aio-icon-box left-icon\" style=\"\"  ><div class=\"aio-icon-left\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"H\u00e9berg\u00e9 en UE\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2023\/10\/Heberge-en-UE.svg\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-ibd-block\"><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-3061 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">Hosted in the EU<\/div> <!-- description --><\/div> <!-- aio-ibd-block --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div>[\/vc_column_inner][vc_column_inner el_class=&#8221;colPicto&#8221; 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