{"id":3126,"date":"2025-07-25T16:51:44","date_gmt":"2025-07-25T16:51:44","guid":{"rendered":"https:\/\/fixee.ai\/?p=3126"},"modified":"2025-12-20T18:31:32","modified_gmt":"2025-12-20T18:31:32","slug":"collaborative-remote-assistance-group-extension","status":"publish","type":"post","link":"https:\/\/fixee.ai\/en\/collaborative-remote-assistance-group-extension\/","title":{"rendered":"Collaborative remote assistance &#8211; Group extension"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-xs-12&#8243; css=&#8221;.vc_custom_1696260097836{padding-top: 5% !important;padding-bottom: 5% !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;]<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/fixee.ai\/en\/\">Home<\/a><\/span><\/span><\/p><div id=\"ultimate-heading-651569dedeeecee16\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-651569dedeeecee16 uvc-1166  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-651569dedeeecee16 h1'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h1 style=\"--font-weight:theme;\">Collaborative remote assistance - Group extension<\/h1><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;3368&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInRight&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1696324168859{margin-top: 0px !important;padding-top: 0px !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1696324172416{margin-top: 0px !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1706193630271{margin-top: 60px !important;margin-bottom: 60px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h2>At a glance:<\/h2>\n<p>[\/vc_column_text][vc_column_text]Put an end to scattered exchanges (email, SMS, telephone, WhatsApp groups, etc.) and time wasted tracking down information. With the<strong><span style=\"text-decoration: underline\"> Group Extension<\/span> <\/strong> option<strong>, you can mobilize your skills to deliver the best collaborative remote assistance. <\/strong>[\/vc_column_text]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"\/contact\/\" ><button type=\"button\" id=\"ubtn-2848\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69dedeeeceec7\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2848'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Request a demo<\/span><\/button><\/a><\/div>[vc_column_text]At FIXEE we have identified two frequent cases:<\/p>\n<ul>\n<li>On the one hand, many users create<a href=\"https:\/\/fixee.ai\/en\/whatsapp-for-industrial-technical-support-intervention\/\"><br \/>\n<strong> WhatsApp groups to help each other<\/strong><br \/>\n<\/a>collaborate with colleagues or solicit external partners. Although practical, this method does not allow for any traceability or capitalization of exchanges.<\/li>\n<li>On the other hand, some users have to multiply exchanges (e-mail, telephone, Teams) to consult their colleagues or partners, resulting in <strong>a waste of time and an obvious lack of efficiency<\/strong>.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>With the new <strong>Group Extension<\/strong>, FIXEE now offers the possibility of inviting up to <strong>10 contributors<\/strong> to a single intervention. Contributors can be hotliners with full intervention capabilities, or <a href=\"https:\/\/fixee.ai\/en\/collaborative-after-sales-software-contributor-role\/\">contributors (internal or external)<\/a> with rights adapted to collaboration. The objective is clear: <strong>collective intelligence enables much faster troubleshooting<\/strong>, capitalizing on exchanges and significantly boosting productivity and profitability, while considerably increasing customer satisfaction and sales.[\/vc_column_text]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-9313\" class=\"aio-icon-box left-icon\" style=\"\"  ><div class=\"aio-icon-left\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"ampoule-fixee\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2023\/10\/ampoule-fixee.svg\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-ibd-block\"><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9313 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"color:#1e73be;\"><\/p>\n<p style=\"text-align: center\"><em>We&#8217;re responding to a need that came to us from the field: to enable fast, simple collaboration by centralizing exchanges in a single, secure space, and guaranteeing immediate capitalization of know-how. This extension enables our teams to be more efficient and responsive, to the complete satisfaction of their customers. <\/em> &#8211; Cyril Burkovic, CEO of FIXEE<\/p>\n<p><\/div> <!-- description --><\/div> <!-- aio-ibd-block --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[vc_separator][vc_column_text]<\/p>\n<h2>Key features :<\/h2>\n<p>[\/vc_column_text][vc_column_text]<strong>The Group Extension lets you invite up to 10 people <\/strong>(hotliners and internal or external contributors) to the same Fixee intervention.<\/p>\n<ul>\n<li><strong>Hotliners <\/strong>can fully manage the intervention (assign themselves, escalate, communicate, launch instantaneous translation, <a href=\"https:\/\/fixee.ai\/en\/interactive-video-support-for-industrial-service\/\">carry out video-assistance<\/a>, <a href=\"https:\/\/fixee.ai\/en\/smart-assistant-for-industrial-support\/\">generate the intervention report<\/a>).<\/li>\n<li><a href=\"https:\/\/fixee.ai\/en\/collaborative-after-sales-software-contributor-role\/\"><br \/>\n<strong>Contributors <\/strong><br \/>\n<\/a>(sales, quality, design, suppliers, distributors) can :<\/p>\n<ul>\n<li>Participate in live chat,<\/li>\n<li>Participate actively in interactive video-assistance sessions,<\/li>\n<li>Send and annotate photos, videos and documents,<\/li>\n<li>Actively contribute to the resolution of the intervention.<\/li>\n<\/ul>\n<\/li>\n<li><strong>the customer<\/strong>, on the other hand, communicates via his <a href=\"https:\/\/fixee.ai\/en\/whatsapp-for-industrial-technical-support-intervention\/\">WhatsApp application on the official industrial after-sales service number.<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h2>Availability :<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul data-spread=\"false\" data-pm-slice=\"3 3 []\">\n<li><strong>General availability<\/strong>: July 25, 2025<\/li>\n<li><strong>Pricing<\/strong>: <a href=\"https:\/\/fixee.ai\/en\/contact\/\">contact our team<\/a><\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"\/contact\/\" ><button type=\"button\" id=\"ubtn-9340\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69dedeeecf4f9\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9340'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Request a demo<\/span><\/button><\/a><\/div>[vc_separator][vc_column_text]<\/p>\n<h2>FAQ<\/h2>\n<p>[\/vc_column_text][vc_toggle title=&#8221;Who is this feature designed for?&#8221;]After-sales service for industrial companies, as well as distributors or partners requiring intensive collaboration to <strong>solve complex problems remotely.<\/strong>[\/vc_toggle][vc_toggle title=&#8221;Exactly what problem does this feature solve?&#8221;]The group extension of <strong>remote assistance interventions<\/strong> puts an end to scattered, untraced and undocumented exchanges, centralizing them all within a single intervention for<strong> efficient collaborative resolution<\/strong>.[\/vc_toggle][vc_toggle title=&#8221;How does it work in practice?&#8221;]A hotliner can invite up to <strong>10 other internal or external contributors<\/strong>, each joining the FIXED intervention with a specific role (hotliner or contributor).[\/vc_toggle][vc_toggle title=&#8221;How does it differ from existing solutions?&#8221;]Unlike other support solutions, or individual WhatsApp, FIXEE enables instant capitalization of exchanges, complete traceability, automatic report generation and centralization of all information in the company&#8217;s knowledge base.[\/vc_toggle][vc_toggle title=&#8221;How does it fit in with the rest of the product?&#8221;]The extension complements existing functionalities (interactive visio-assistance, QR code, intelligent assistant, etc.) and integrates seamlessly into the FIXEE ecosystem.[\/vc_toggle][vc_toggle title=&#8221;What impact is this expected to have on user performance and efficiency?&#8221;]The extension drastically reduces the time spent consulting various parties, and significantly improves the speed of problem resolution. It contributes to increased productivity, greater profitability and a noticeable improvement in customer satisfaction, leading ultimately to higher sales.[\/vc_toggle][vc_separator][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-xs-12&#8243; css=&#8221;.vc_custom_1696260097836{padding-top: 5% !important;padding-bottom: 5% !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;3368&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInRight&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1696324168859{margin-top: 0px !important;padding-top: 0px !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1696324172416{margin-top: 0px !important;}&#8221;][vc_row_inner css=&#8221;.vc_custom_1706193630271{margin-top: 60px !important;margin-bottom: 60px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text] At a glance: [\/vc_column_text][vc_column_text]Put an end to scattered exchanges (email, SMS, telephone, WhatsApp&hellip;<\/p>\n","protected":false},"author":5,"featured_media":3327,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[60],"class_list":["post-3126","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-features","tag-intervention-en","category-1","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Collaborative remote assistance - Group extension - FIXEE.AI<\/title>\n<meta name=\"description\" content=\"Mobilize and capitalize on skills to deliver the best collaborative remote assistance !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fixee.ai\/en\/collaborative-remote-assistance-group-extension\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Collaborative remote assistance - Group extension - FIXEE.AI\" \/>\n<meta property=\"og:description\" content=\"Mobilize and capitalize on skills to deliver the best collaborative remote assistance !\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fixee.ai\/en\/collaborative-remote-assistance-group-extension\/\" \/>\n<meta property=\"og:site_name\" content=\"FIXEE.AI\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-25T16:51:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-20T18:31:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/04\/assistance-distance.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"531\" \/>\n\t<meta property=\"og:image:height\" content=\"301\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"cyrilfixee\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"cyrilfixee\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/fixee.ai\/en\/collaborative-remote-assistance-group-extension\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/fixee.ai\/en\/collaborative-remote-assistance-group-extension\/\"},\"author\":{\"name\":\"cyrilfixee\",\"@id\":\"https:\/\/fixee.ai\/en\/#\/schema\/person\/d8b9eff303db53dd0fd757296e361249\"},\"headline\":\"Collaborative remote assistance &#8211; 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