{"id":4133,"date":"2025-10-29T17:21:39","date_gmt":"2025-10-29T17:21:39","guid":{"rendered":"https:\/\/fixee.ai\/?p=4133"},"modified":"2025-12-20T18:25:50","modified_gmt":"2025-12-20T18:25:50","slug":"chat-native-customer-support-ticketing-resolve-tickets-with-3x-fewer-clicks","status":"publish","type":"post","link":"https:\/\/fixee.ai\/en\/chat-native-customer-support-ticketing-resolve-tickets-with-3x-fewer-clicks\/","title":{"rendered":"Chat-Native customer support ticketing: resolve tickets with 3\u00d7 fewer clicks"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-xs-12&#8243; css=&#8221;.vc_custom_1696260097836{padding-top: 5% !important;padding-bottom: 5% !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;]<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/fixee.ai\/en\/\">Home<\/a><\/span><\/span><\/p><div id=\"ultimate-heading-892469d13232a8bd3\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-892469d13232a8bd3 uvc-1068  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-892469d13232a8bd3 h1'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h1 style=\"--font-weight:theme;\">Chat-Native customer support ticketing: resolve tickets with 3\u00d7 fewer clicks<\/h1><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4159&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1696324168859{margin-top: 0px !important;padding-top: 0px !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1696324172416{margin-top: 0px !important;}&#8221;][vc_row_inner gap=&#8221;35&#8243; css=&#8221;.vc_custom_1761142582109{margin-top: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-4 vc_col-md-offset-1 vc_col-md-4&#8243;][vc_column_text]<\/p>\n<h2>In brief<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p3\">Managing many open interventions in parallel? Handling a high volume of information to stay efficient? FIXEE introduces the Console: the Chat-Native customer support ticketing system, designed by operations teams for operations teams. One single screen, all information visible, every action in one click. Simplify your customer support.<\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"\/contact\/\" ><button type=\"button\" id=\"ubtn-8214\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-left   tooltip-69d13232a8c4a\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-8214'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Test the Console<\/span><\/button><\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2>What our customers tell us<\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li class=\"p1\">Opening one page per ticket just to review the latest exchanges is slow and tedious.<\/li>\n<li class=\"p1\">To perform well in our field, you need expertise, solid experience, and an instant view of the situation.<\/li>\n<li class=\"p1\">Priority management is critical in customer support.<\/li>\n<li class=\"p1\">For new team members, having <a href=\"https:\/\/fixee.ai\/en\/smart-assistant-for-industrial-support\/\">the Askia Hotliner intelligent assistant<\/a> at hand is essential so they can quickly find the information they need.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h2 class=\"p3\"><b>FIXEE launches the Console,<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\">A Chat-Native ticketing view designed for hotline agents and remote support technicians. The Console brings together ticketing, chats, <a href=\"https:\/\/fixee.ai\/en\/interactive-video-support-for-industrial-service\/\">video assistance<\/a>, photos, <a href=\"https:\/\/fixee.ai\/en\/collaborative-remote-assistance-group-extension\/\">collaboration tools<\/a>, the Askia Hotliner intelligent assistant, and intervention settings on a single page. Technicians maintain a real-time, comprehensive overview, prioritize more effectively, and take action without switching screens.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 class=\"p1\">Results : up to 3\u00d7 fewer clicks and a smoother intervention workflow.<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10&#8243;]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-1869\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"ampoule-fixee\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2023\/10\/ampoule-fixee.svg\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-1869 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"color:#1e73be;\"><\/p>\n<p class=\"p1\"><em>\u201cThe goal isn\u2019t to \u2018do ticketing,\u2019 but to deliver effective customer support. With the FIXEE Console, your teams can focus on their expertise. Tickets are created from conversations and managed automatically.\u201d<\/em> &#8211; Cyril Burkovic, CEO<\/p>\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[vc_separator][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;35&#8243; css=&#8221;.vc_custom_1761142582109{margin-top: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-4 vc_col-md-offset-1 vc_col-md-4&#8243;][vc_column_text]<\/p>\n<h2 class=\"p3\"><b>Key features<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li class=\"p1\"><strong>Unified view :<\/strong> intervention timeline, exchange content, participants, intelligent assistant, settings<\/li>\n<li class=\"p1\"><strong>Chat-Native :<\/strong> preview of new messages, quick replies, internal notes<\/li>\n<li class=\"p1\"><strong>Contextual actions :<\/strong> start a video assistance session, take a photo, view a document, generate a report, share with a colleague, query the AI chatbot\u2026 without leaving the page<\/li>\n<li class=\"p1\"><strong>Prioritization :<\/strong> tag management, dynamic filters and sorting<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2 class=\"p1\"><b>Availability<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><strong>General availability<\/strong><\/li>\n<\/ul>\n<p>November 1, 2025<\/p>\n<ul>\n<li class=\"p1\"><strong>Pricing<\/strong><\/li>\n<\/ul>\n<p>Included in all our plans[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Test the Console\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-8150\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-left   tooltip-69d13232a9189\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-8150'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Test the Console<\/span><\/button><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1761143141287{margin-bottom: 60px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_text_separator title=&#8221;&#8221;][vc_column_text]<\/p>\n<h2>FAQ<\/h2>\n<p>[\/vc_column_text][vc_toggle title=&#8221;Who is this feature designed for?&#8221;]Report templates are aimed at technicians and engineers who need to document their activities, whether <a href=\"https:\/\/fixee.ai\/en\/collective-intelligence-software-for-industrial-after-sales\/\">collaborative<\/a> or individual, with different templates depending on the end use: triggering invoicing, sending to the customer, feeding internal knowledge, logging follow-up with a partner, and so on.[\/vc_toggle][vc_toggle title=&#8221;Exactly what problem does this feature solve?&#8221;]Report templates are aimed at technicians and engineers who need to document their activities, whether <a href=\"https:\/\/fixee.ai\/en\/collective-intelligence-software-for-industrial-after-sales\/\">collaborative<\/a> or individual, with different templates depending on the end use: triggering invoicing, sending to the customer, feeding internal knowledge, logging follow-up with a partner, and so on.[\/vc_toggle][vc_toggle title=&#8221;How does it work in practice?&#8221;]Templates are loaded into FIXEE with a single click. Before launching the automatic generation of the service report, the essential information is identified in the conversation. A list of templates is then displayed, enabling you to choose the most appropriate one. After review and modification, the report can be downloaded as a .docx file.[\/vc_toggle][vc_toggle title=&#8221;How does it differ from existing solutions?&#8221;]Template management for automatic report generation is fully integrated into FIXEE. All WhatsApp, web chat and visio-assistance exchanges are traced and integrated into reports. In the event of a large volume of exchanges within an intervention, a selection of critical information to be included in report generation is possible.[\/vc_toggle][vc_toggle title=&#8221;Are photos integrated into reports?&#8221;]Yes, photos and images from exchanges are integrated into reports generated from customized templates.[\/vc_toggle][vc_toggle title=&#8221;What impact is this expected to have on user performance and efficiency?&#8221;]Customer support and after-sales service teams are freed up from 80% of the time spent writing service reports. Information is 100% recorded, easy to find and use. Reports can be used immediately to speed up customer invoicing and\/or feed the internal knowledge base.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-xs-12&#8243; css=&#8221;.vc_custom_1696260097836{padding-top: 5% !important;padding-bottom: 5% !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4159&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1696324168859{margin-top: 0px !important;padding-top: 0px !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1696324172416{margin-top: 0px !important;}&#8221;][vc_row_inner gap=&#8221;35&#8243; css=&#8221;.vc_custom_1761142582109{margin-top: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-4 vc_col-md-offset-1 vc_col-md-4&#8243;][vc_column_text] In brief [\/vc_column_text][vc_column_text] Managing many open interventions in parallel? Handling a high volume of information to stay&hellip;<\/p>\n","protected":false},"author":5,"featured_media":4165,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-features","category-1","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chat-Native customer support ticketing: resolve tickets with 3\u00d7 fewer clicks<\/title>\n<meta name=\"description\" content=\"A new vision of customer support ticketing: making expertise accessible and enabling immediate action \u2013 FIXEE\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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