{"id":4263,"date":"2025-11-23T14:10:09","date_gmt":"2025-11-23T14:10:09","guid":{"rendered":"https:\/\/fixee.ai\/?p=4263"},"modified":"2025-12-20T18:18:49","modified_gmt":"2025-12-20T18:18:49","slug":"customer-support-software-for-multiple-stakeholders-seamless-communication-and-centralized-ticketing","status":"publish","type":"post","link":"https:\/\/fixee.ai\/en\/customer-support-software-for-multiple-stakeholders-seamless-communication-and-centralized-ticketing\/","title":{"rendered":"Customer support software for multiple stakeholders : seamless communication and centralized ticketing"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-xs-12&#8243; css=&#8221;.vc_custom_1696260097836{padding-top: 5% !important;padding-bottom: 5% !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;]<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/fixee.ai\/en\/\">Home<\/a><\/span><\/span><\/p><div id=\"ultimate-heading-999669d12134f21d2\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-999669d12134f21d2 uvc-6590  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-999669d12134f21d2 h1'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h1 style=\"--font-weight:theme;\">Customer support software for multiple stakeholders : seamless communication and centralized ticketing<\/h1><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4323&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1696324168859{margin-top: 0px !important;padding-top: 0px !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1696324172416{margin-top: 0px !important;}&#8221;][vc_row_inner gap=&#8221;35&#8243; css=&#8221;.vc_custom_1761142582109{margin-top: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-4 vc_col-md-offset-1 vc_col-md-4&#8243;][vc_column_text]<\/p>\n<h2><b>In short<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\"><strong>Managing multiple stakeholders in your support operations ?<\/strong> FIXEE introduces multi-stakeholder interventions: handle all participants involved in a support case smoothly and efficiently. <strong>With FIXEE\u2019s multi-stakeholder customer support software (centralized ticketing)<\/strong>, deliver impeccable support to your enterprise customers.<\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/app.fixee.ai\" title=\"Testez gratuitement la console\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-4168\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-left   tooltip-69d12134f2249\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4168'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Test the multi-stakeholder support<\/span><\/button><\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2><b>What our clients tell us<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li class=\"p1\">Some remote interventions involve numerous stakeholders.<\/li>\n<li class=\"p1\">We often need to copy multiple people when providing support to our enterprise customers.<\/li>\n<li class=\"p1\">Centralizing all exchanges, regardless of the communication channel, is essential for smooth workflows and full traceability.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h2 class=\"p3\"><b>FIXEE, the industrial customer support software, launches multi-stakeholder management within centralized ticketing<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p class=\"p1\">Deliver support to your enterprise customers smoothly and efficiently by involving all stakeholders within a single ticket, regardless of their preferred communication channel (email, SMS, <a href=\"https:\/\/fixee.ai\/en\/whatsapp-for-industrial-technical-support-intervention\/\">WhatsApp<\/a>). All exchanges are tracked for flawless follow-up, and interventions are documented to build knowledge capital over time.<\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<h3 class=\"p1\">Results :<\/h3>\n<ul>\n<li class=\"p1\"><strong>smooth and efficient centralized communication for multi-stakeholder interventions<\/strong><\/li>\n<li class=\"p1\"><strong>-30% reduction in resolution time<\/strong><\/li>\n<li class=\"p1\"><strong>100% traceability and knowledge retention<\/strong><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10&#8243;]<div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-2742\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"ampoule-fixee\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2023\/10\/ampoule-fixee.svg\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2742 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"color:#1e73be;\"><\/p>\n<p class=\"p1\"><em>\u201cOur industrial customers provide technical support for their equipment to enterprise clients, a process that often involves multiple stakeholders. With centralized multi-stakeholder support within a single intervention, we help them deliver a smooth and efficient service.\u201d<\/em> \u2013 Cyril Burkovic, CEO<\/p>\n<p><\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[vc_text_separator title=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5&#8243;][vc_column_text]<\/p>\n<h2><b>Key features<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li class=\"p1\"><strong>Multi-stakeholder entry points :<\/strong> when a contact needs assistance, they can invite all key stakeholders as soon as the support request is created.<\/li>\n<li class=\"p1\"><strong>Multi-stakeholder invitations across channels :<\/strong> each contact can be invited through their preferred channel (email, WhatsApp, SMS).<\/li>\n<li class=\"p1\"><strong>Centralized exchanges :<\/strong> all communications are consolidated within <a href=\"https:\/\/fixee.ai\/en\/chat-native-customer-support-ticketing-resolve-tickets-with-3x-fewer-clicks\/\">a single ticket<\/a>.<\/li>\n<li class=\"p1\"><strong>Multi-stakeholder Video Assistance :<\/strong> resolve support requests faster with <a href=\"https:\/\/fixee.ai\/en\/interactive-video-support-for-industrial-service\/\">interactive video assistance<\/a> involving multiple contacts on the client side. Collaborate with several hotline agents and contributors to mobilize internal expertise.<\/li>\n<li class=\"p1\"><strong><a href=\"https:\/\/fixee.ai\/en\/smart-assistant-for-industrial-support\/\">Automatic report generation<\/a> :<\/strong> document 100% of your multi-stakeholder interventions in 80% less time, helping you capture knowledge from each operation and strengthen expertise over time.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-5 vc_col-md-5&#8243;][vc_column_text]<\/p>\n<h2><b>Availability<\/b><\/h2>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><strong>General availability<\/strong><\/li>\n<\/ul>\n<p>December 1, 2025<\/p>\n<ul>\n<li><strong>Pricing<\/strong><\/li>\n<\/ul>\n<p>Optional, depending on the subscription<\/p>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/fixee.ai\" title=\"Tester gratuitement la Console\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-9483\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-left   tooltip-69d12134f27b3\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9483'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Test the multi-stakeholder support<\/span><\/button><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1761143141287{margin-bottom: 60px !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_text_separator title=&#8221;&#8221;][vc_column_text]<\/p>\n<h2>FAQ<\/h2>\n<p>[\/vc_column_text][vc_toggle title=&#8221;Who is this feature designed for?&#8221;]Technicians, support engineers, and hotliners looking for a work environment that promotes responsiveness and high-quality customer and technical support.[\/vc_toggle][vc_toggle title=&#8221;What specific problem does this feature solve?&#8221;]Time lost due to screen switching and tab navigation. Excessive clicks to view, search, and take action. Lack of a global view of priorities and new messages.[\/vc_toggle][vc_toggle title=&#8221;How does it work in practice?&#8221;]<strong>A ticket queue<\/strong> on the left. A <strong>content panel<\/strong> that opens instantly on click, without navigation. <strong>Conversations<\/strong>, <strong>video-assisted support<\/strong>, <strong>attachments<\/strong>, and <strong>the Askia Hotliner assistant<\/strong> are all accessible in context. Updates happen in real time, with no page reload.[\/vc_toggle][vc_toggle title=&#8221;How does it differ from existing solutions?&#8221;]The vision for ticketing is to make expertise readily available and encourage collaboration for immediate support. <strong>A chat-native<\/strong>, action-focused view \u2014 not just an analytical grid. New message previews, <strong>one-click actions<\/strong>, and <strong>an integrated AI assistant<\/strong> within the same flow. Zero page switching.[\/vc_toggle][vc_toggle title=&#8221;How does it integrate with the rest of the product?&#8221;]Complementary to <strong>the table view<\/strong> used for analysis and reporting, the Console is a new operational screen for handling the same tickets. Existing permissions, tags, and automations remain fully active.[\/vc_toggle][vc_toggle title=&#8221;What impact is this expected to have on user performance and efficiency?&#8221;]<strong>Threefold reduction in the number of clicks per ticket.<\/strong> Shorter review and routing times. Expected positive impact on MTTR and FCR, depending on customer context, once data is collected.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-xs-12&#8243; css=&#8221;.vc_custom_1696260097836{padding-top: 5% !important;padding-bottom: 5% !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;4323&#8243; img_size=&#8221;full&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1696324168859{margin-top: 0px !important;padding-top: 0px !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1696324172416{margin-top: 0px !important;}&#8221;][vc_row_inner gap=&#8221;35&#8243; css=&#8221;.vc_custom_1761142582109{margin-top: 60px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-4 vc_col-md-offset-1 vc_col-md-4&#8243;][vc_column_text] In short [\/vc_column_text][vc_column_text] Managing multiple stakeholders in your support operations ? FIXEE introduces multi-stakeholder interventions: handle all&hellip;<\/p>\n","protected":false},"author":5,"featured_media":4290,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4263","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-new-features","category-1","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Multi-stakeholder customer support software<\/title>\n<meta name=\"description\" content=\"Multi-stakeholder customer support software: deliver impeccable support to your enterprise clients \u2013 FIXEE\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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