{"id":4861,"date":"2026-03-09T14:40:18","date_gmt":"2026-03-09T14:40:18","guid":{"rendered":"https:\/\/fixee.ai\/?page_id=4861"},"modified":"2026-03-16T14:42:53","modified_gmt":"2026-03-16T14:42:53","slug":"asistente-hotliner-inteligente-y-capitalizacion-de-conocimientos-tecnicos-2","status":"publish","type":"page","link":"https:\/\/fixee.ai\/es\/asistente-hotliner-inteligente-y-capitalizacion-de-conocimientos-tecnicos-2\/","title":{"rendered":"\u00a1Recupera el control con la gesti\u00f3n semiautomatizada de tickets de atenci\u00f3n al cliente!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb][vc_column offset=\u00bbvc_col-lg-offset-1 vc_col-lg-6 vc_col-md-offset-1 vc_col-md-6&#8243; css=\u00bb.vc_custom_1750667125718{margin-right: 5% !important;}\u00bb][vc_column_text css_animation=\u00bbfadeInLeft\u00bb css=\u00bb\u00bb el_class=\u00bblittle-h1 little-h3&#8243;]<span class=\"style-h3\">\u00bfSe te escapan tus intervenciones?<\/span><\/p>\n<h1><span style=\"color: #182dea; background-color: #49de80;\">Recupera el control<\/span><span style=\"color: #182dea;\" data-contrast=\"auto\"> \u00a1con el sistema semiautomatizado de tickets de atenci\u00f3n al cliente!<\/span><\/h1>\n<p>[\/vc_column_text][vc_column_text css_animation=\u00bbfadeInUp\u00bb css=\u00bb\u00bb el_class=\u00bbliste-verte\u00bb]<\/p>\n<ul>\n<li>100% de trazabilidad de las intervenciones<\/li>\n<li>3 veces menos clics para tramitar un ticket<\/li>\n<li>+30% de aumento de la productividad del equipo de asistencia<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-9726\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-left   tooltip-69d0f6c10684d\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9726'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Estructurar mi atenci\u00f3n al cliente<\/span><\/button><\/a><\/div><\/div>[\/vc_column][vc_column offset=\u00bbvc_col-lg-offset-0 vc_col-lg-4 vc_col-md-offset-0 vc_col-md-4 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10&#8243;][vc_single_image image=\u00bb4989&#8243; img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb css_animation=\u00bbfadeInRight\u00bb css=\u00bb\u00bb el_class=\u00bbmoveImg\u00bb][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1750855629223{background-color: #ffffff !important;border-radius: 35px !important;}\u00bb][vc_column offset=\u00bbvc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_hidden-sm vc_hidden-xs\u00bb el_class=\u00bb.dots2025&#8243;][vc_row_inner css=\u00bb.vc_custom_1750855822426{margin-top: 35px !important;margin-bottom: 35px !important;}\u00bb][vc_column_inner][vc_column_text css=\u00bb.vc_custom_1773070874672{margin-bottom: 35px !important;}\u00bb]<\/p>\n<h2 style=\"text-align: left;\">\u00bfCu\u00e1ntas solicitudes se tramitan <span style=\"color: #fa965e;\">sin dejar rastro, sin seguimiento, sin capitalizaci\u00f3n?<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb][vc_column_inner el_class=\u00bbcolRelative order2&#8243; width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb4990&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][\/vc_column_inner][vc_column_inner el_class=\u00bborder1&#8243; width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1773070942861{margin-bottom: 0px !important;}\u00bb]<\/p>\n<h3>\u00bfLas solicitudes llegan de todas partes, <span style=\"color: #fa965e;\">sin centralizaci\u00f3n?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb][vc_column_inner el_class=\u00bborder1&#8243; width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1773393204016{margin-bottom: 0px !important;}\u00bb]<\/p>\n<h3>\u00bfPara colaborar en un caso de un cliente, <span style=\"color: #fa965e;\">los intercambios est\u00e1n dispersos<\/span> por <span style=\"color: #fa965e;\"> <span style=\"color: #000318;\">distintos canales?<\/span><\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00bbcolRelative order2&#8243; width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb4991&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb][vc_column_inner el_class=\u00bbcolRelative order2&#8243; width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb4993&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][\/vc_column_inner][vc_column_inner el_class=\u00bborder1&#8243; width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1773071187073{margin-bottom: 0px !important;}\u00bb]<\/p>\n<h3><span style=\"color: #fa965e;\"><span style=\"color: #000318;\">Un ausente: \u00bfproyectos en curso<\/span> olvidados?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb css=\u00bb.vc_custom_1750855847283{margin-bottom: 35px !important;}\u00bb][vc_column_inner el_class=\u00bbcolRelative order2&#8243; width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1773071230130{margin-bottom: 0px !important;}\u00bb]<\/p>\n<h3>\u00bfLos equipos dedican su tiempo <span style=\"color: #fa965e;\">a reintroducir informaci\u00f3n<\/span> (o no)?<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00bborder1&#8243; width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb4994&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][\/vc_column_inner][\/vc_row_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-5205\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f6c1068e2\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5205'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Estructurar mi atenci\u00f3n al cliente<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row el_class=\u00bbajust-responsive\u00bb][vc_column offset=\u00bbvc_col-lg-offset-1 vc_col-lg-10 vc_hidden-lg vc_col-md-offset-1 vc_col-md-10 vc_hidden-md\u00bb el_class=\u00bbdots2025&#8243;][vc_column_text css=\u00bb.vc_custom_1773071439983{margin-bottom: 35px !important;}\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00bfCu\u00e1ntas solicitudes se tramitan <span style=\"color: #fa965e;\">sin dejar rastro, sin seguimiento, sin capitalizaci\u00f3n?<\/span><\/h2>\n<p>[\/vc_column_text]<div id=\"ult-carousel-415501152069d0f6c106a43\" class=\"ult-carousel-wrapper  dots2025 ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-276559379269d0f6c106963 \" >[vc_row_inner][vc_column_inner][vc_single_image image=\u00bb4990&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][vc_column_text css=\u00bb.vc_custom_1773070942861{margin-bottom: 0px !important;}\u00bb]<\/p>\n<h3>\u00bfLas solicitudes llegan de todas partes, <span style=\"color: #fa965e;\">sin centralizaci\u00f3n?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=\u00bb4991&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][vc_column_text css=\u00bb.vc_custom_1773393220499{margin-bottom: 0px !important;}\u00bb]<\/p>\n<h3>\u00bfPara colaborar en un caso de un cliente, <span style=\"color: #fa965e;\">los intercambios est\u00e1n dispersos<\/span> por <span style=\"color: #fa965e;\"> <span style=\"color: #000318;\">distintos canales?<\/span><\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=\u00bb4993&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][vc_column_text css=\u00bb.vc_custom_1773071187073{margin-bottom: 0px !important;}\u00bb]<\/p>\n<h3><span style=\"color: #fa965e;\"><span style=\"color: #000318;\">Un ausente: \u00bfproyectos en curso<\/span> olvidados?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=\u00bb4994&#8243; 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line-height: normal;\">Centraliza y gestiona tus llamadas sin esfuerzo <\/span><span style=\"color: #49de80; background: #182dea; line-height: normal;\">con el ticketing semiautomatizado FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb gap=\u00bb35&#8243;][vc_column_inner el_class=\u00bborder1&#8243; width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1773393241830{margin-bottom: 0px !important;}\u00bb el_class=\u00bbliste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Los billetes son el resultado de intercambios, <span style=\"color: #49de80;\">no de reintroducciones manuales<\/span><\/span><\/h3>\n<p>Un correo electr\u00f3nico o mensaje <a href=\"https:\/\/fixee.ai\/es\/whatsapp-para-asistencia-tecnica-industrial\/\">de<\/a> WhatsApp entrante crea autom\u00e1ticamente un ticket. Si se requiere un procesamiento interno una vez que se ha ayudado al cliente, con fines de garant\u00eda o de mejora continua, el ticket sigue su vida internamente. FIXED ticketing = el reflejo de tus operaciones de atenci\u00f3n al cliente.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00bbcolRelative order2&#8243; width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb4995&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb gap=\u00bb35&#8243;][vc_column_inner el_class=\u00bbcolRelative order2&#8243; width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb4996&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][\/vc_column_inner][vc_column_inner el_class=\u00bborder1&#8243; width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1773072685792{margin-bottom: 0px !important;}\u00bb el_class=\u00bbliste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">La IA libera a <span style=\"color: #49de80;\">tus equipos<\/span> del <span style=\"color: #49de80;\">Nivel 1<\/span><\/span><\/h3>\n<p>El Asistente Inteligente de <a href=\"https:\/\/fixee.ai\/es\/asistente-hotliner-inteligente-y-capitalizacion-de-conocimientos-tecnicos\/\">Clientes Askia<\/a> se asigna autom\u00e1ticamente a cualquier nueva solicitud entrante para responder a las preguntas m\u00e1s frecuentes y eleva el caso precalificado a tus equipos cuando sea necesario. Tus equipos pueden concentrarse en los casos complejos.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb gap=\u00bb35&#8243;][vc_column_inner el_class=\u00bborder1&#8243; width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1773422290044{margin-bottom: 0px !important;}\u00bb el_class=\u00bbliste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\"><span style=\"color: #49de80;\">La Consola : <\/span><\/span><span style=\"color: #182dea;\">una pantalla para ver y hacer todo<\/span><\/h3>\n<p>La Consola FIXED re\u00fane en una sola pantalla la lista de intervenciones, el hilo de intercambios en modo chat, la <a href=\"https:\/\/fixee.ai\/es\/asistencia-visual-interactiva-para-servicio-industrial\/\">videoasistencia<\/a>, los documentos compartidos, el asistente <a href=\"https:\/\/fixee.ai\/es\/asistente-inteligente-para-soporte-industrial\/\">Askia Hotliner<\/a> y los par\u00e1metros de cada expediente. En cada intervenci\u00f3n pueden participar hasta <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">20 personas<\/a> en distintos canales, con traducci\u00f3n instant\u00e1nea. Tus t\u00e9cnicos priorizan, colaboran y resuelven problemas r\u00e1pidamente.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=\u00bbcolRelative order2&#8243; width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb4997&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb gap=\u00bb35&#8243;][vc_column_inner el_class=\u00bbcolRelative order2&#8243; width=\u00bb1\/2&#8243;][vc_single_image image=\u00bb4999&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][\/vc_column_inner][vc_column_inner el_class=\u00bborder1&#8243; width=\u00bb1\/2&#8243;][vc_column_text css=\u00bb.vc_custom_1773073503455{margin-bottom: 0px !important;}\u00bb el_class=\u00bbliste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Cada intervenci\u00f3n est\u00e1 <span style=\"color: #49de80;\">documentada y puede utilizarse<\/span><\/span><\/h3>\n<p>La IA genera autom\u00e1ticamente informes de intervenci\u00f3n a partir de los intercambios. La <a href=\"https:\/\/fixee.ai\/es\/asistente-inteligente-para-soporte-industrial\/\">base de conocimientos<\/a> crece con cada resoluci\u00f3n. Tus nuevos empleados aprenden sus habilidades m\u00e1s r\u00e1pidamente. Tus clientes est\u00e1n mejor atendidos porque las soluciones ya encontradas nunca se pierden.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-3699\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f6c106b88\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-3699'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Estructurar mi atenci\u00f3n al cliente<\/span><\/button><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1750860335588{margin-top: 35px !important;}\u00bb el_class=\u00bbajust-responsive\u00bb][vc_column offset=\u00bbvc_hidden-lg vc_hidden-md\u00bb css=\u00bb.vc_custom_1751632517022{padding-right: 8% !important;padding-bottom: 4% !important;padding-left: 8% !important;}\u00bb el_class=\u00bbdots2025&#8243;][vc_row_inner][vc_column_inner offset=\u00bbvc_col-lg-12 vc_col-md-12&#8243;][vc_column_text css=\u00bb.vc_custom_1773130951911{margin-bottom: 20px !important;}\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #182dea; line-height: normal;\">Centraliza y gestiona tus llamadas sin esfuerzo <\/span><span style=\"color: #49de80; background: #182dea; line-height: normal;\">con el ticketing semiautomatizado FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div id=\"ult-carousel-149353502669d0f6c106c20\" class=\"ult-carousel-wrapper  vert ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-343022748169d0f6c106c05 \" >[vc_row_inner][vc_column_inner][vc_single_image image=\u00bb4995&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][vc_column_text css=\u00bb.vc_custom_1773393277091{margin-bottom: 0px !important;}\u00bb el_class=\u00bbliste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Los billetes son el resultado de intercambios, <span style=\"color: #49de80;\">no de reintroducciones manuales<\/span><\/span><\/h3>\n<p>Un correo electr\u00f3nico o mensaje <a href=\"https:\/\/fixee.ai\/es\/whatsapp-para-asistencia-tecnica-industrial\/\">de<\/a> WhatsApp entrante crea autom\u00e1ticamente un ticket. Si se requiere un procesamiento interno una vez que se ha ayudado al cliente, con fines de garant\u00eda o de mejora continua, el ticket sigue su vida internamente. FIXED ticketing = el reflejo de tus operaciones de atenci\u00f3n al cliente.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=\u00bb4996&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][vc_column_text css=\u00bb.vc_custom_1773072685792{margin-bottom: 0px !important;}\u00bb el_class=\u00bbliste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">La IA libera a <span style=\"color: #49de80;\">tus equipos<\/span> del <span style=\"color: #49de80;\">Nivel 1<\/span><\/span><\/h3>\n<p>El Asistente Inteligente de <a href=\"https:\/\/fixee.ai\/es\/asistente-hotliner-inteligente-y-capitalizacion-de-conocimientos-tecnicos\/\">Clientes Askia<\/a> se asigna autom\u00e1ticamente a cualquier nueva solicitud entrante para responder a las preguntas m\u00e1s frecuentes y eleva el caso precalificado a tus equipos cuando sea necesario. Tus equipos pueden concentrarse en los casos complejos.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=\u00bb4997&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][vc_column_text css=\u00bb.vc_custom_1773422260383{margin-bottom: 0px !important;}\u00bb el_class=\u00bbliste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\"><span style=\"color: #49de80;\">La Consola : <\/span><\/span><span style=\"color: #182dea;\">una pantalla para ver y hacer todo<\/span><\/h3>\n<p>La Consola FIXED re\u00fane en una sola pantalla la lista de intervenciones, el hilo de intercambios en modo chat, la <a href=\"https:\/\/fixee.ai\/es\/asistencia-visual-interactiva-para-servicio-industrial\/\">videoasistencia<\/a>, los documentos compartidos, el asistente <a href=\"https:\/\/fixee.ai\/es\/asistente-inteligente-para-soporte-industrial\/\">Askia Hotliner<\/a> y los par\u00e1metros de cada expediente. En cada intervenci\u00f3n pueden participar hasta <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">20 personas<\/a> en distintos canales, con traducci\u00f3n instant\u00e1nea. Tus t\u00e9cnicos priorizan, colaboran y resuelven problemas r\u00e1pidamente.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=\u00bb4999&#8243; img_size=\u00bbfull\u00bb css=\u00bb\u00bb][vc_column_text css=\u00bb.vc_custom_1773073503455{margin-bottom: 0px !important;}\u00bb el_class=\u00bbliste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Cada intervenci\u00f3n est\u00e1 <span style=\"color: #49de80;\">documentada y puede utilizarse<\/span><\/span><\/h3>\n<p>La IA genera autom\u00e1ticamente informes de intervenci\u00f3n a partir de los intercambios. La <a href=\"https:\/\/fixee.ai\/es\/asistente-inteligente-para-soporte-industrial\/\">base de conocimientos<\/a> crece con cada resoluci\u00f3n. Tus nuevos empleados aprenden sus habilidades m\u00e1s r\u00e1pidamente. Tus clientes est\u00e1n mejor atendidos porque las soluciones ya encontradas nunca se pierden.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-343022748169d0f6c106c05').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-343022748169d0f6c106c05').slick({dots: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-5901\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f6c106cbd\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5901'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Estructurar mi atenci\u00f3n al cliente<\/span><\/button><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1750767418967{margin-top: 5% !important;background-color: #182dea !important;border-radius: 35px !important;}\u00bb el_id=\u00bbbeneficios\u00bb][vc_column][vc_row_inner gap=\u00bb35&#8243;][vc_column_inner offset=\u00bbvc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1&#8243;][vc_column_text css=\u00bb.vc_custom_1773131253677{margin-bottom: 20px !important;}\u00bb el_class=\u00bblittle-h2&#8243;]<\/p>\n<h2 style=\"text-align: center;\">Resultados concretos para tu atenci\u00f3n al cliente<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=\u00bbvc_hidden-lg vc_hidden-md\u00bb]<div id=\"ult-carousel-340009214669d0f6c106d48\" class=\"ult-carousel-wrapper  dots2025 ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-226123475369d0f6c106d30 \" ><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1773131711607  little-h4 style_1\"><div id=\"Info-box-wrap-2789\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-21fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2789 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% de trazabilidad<\/h4>\n<p>Cada solicitud es trazable y auditable desde el primer contacto hasta la resoluci\u00f3n<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component   little-h4 style_1\"><div id=\"Info-box-wrap-4629\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-20fixee.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-4629 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% de aumento de la productividad<\/h4>\n<p>Las solicitudes entrantes escaladas se precalifican<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1760716930515  little-h4 style_1\"><div id=\"Info-box-wrap-9113\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/bulb.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9113 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% de actividad documentada<\/h4>\n<p>Tus conocimientos y tu productividad aumentan cada d\u00eda<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1760717002314  little-h4 style_1\"><div id=\"Info-box-wrap-4734\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-19fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-4734 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% de satisfacci\u00f3n<\/h4>\n<p>Tu servicio de atenci\u00f3n al cliente responde 24\/7 en m\u00e1s de 100 idiomas<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-226123475369d0f6c106d30').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-226123475369d0f6c106d30').slick({dots: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=\u00bb35&#8243;][vc_column_inner width=\u00bb1\/4&#8243; offset=\u00bbvc_col-lg-offset-2 vc_col-lg-2 vc_col-md-offset-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs\u00bb]<div class=\"aio-icon-component  vc_custom_1773135256685  little-h4 style_1\"><div id=\"Info-box-wrap-8400\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-21fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-8400 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% de trazabilidad<\/h4>\n<p>Cada solicitud es rastreable y auditable desde el contacto inicial hasta la resoluci\u00f3n<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=\u00bb1\/4&#8243; offset=\u00bbvc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs\u00bb]<div class=\"aio-icon-component   little-h4 style_1\"><div id=\"Info-box-wrap-5624\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-20fixee.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-5624 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>3 veces menos clics<\/h4>\n<p>La Consola lo re\u00fane todo en una sola pantalla: se acab\u00f3 el ir y venir<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=\u00bb1\/4&#8243; offset=\u00bbvc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs\u00bb]<div class=\"aio-icon-component  vc_custom_1773135224967  little-h4 style_1\"><div id=\"Info-box-wrap-4459\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/bulb.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-4459 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% de aumento de la productividad<\/h4>\n<p>Precalificaci\u00f3n AI + visi\u00f3n unificada = tus equipos se centran en resolver el problema<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=\u00bb1\/4&#8243; offset=\u00bbvc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs\u00bb]<div class=\"aio-icon-component  vc_custom_1773135230382  little-h4 style_1\"><div id=\"Info-box-wrap-6983\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-19fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-6983 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% documentado<\/h4>\n<p>Base de conocimientos enriquecida con cada resoluci\u00f3n y activable en cualquier momento<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-4784\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d0f6c107e17\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#49de80\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4784'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #49de80;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Estructurar mi atenci\u00f3n al cliente<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1750419736721{margin-top: 8% !important;background-color: #ffffff !important;border-radius: 35px !important;}\u00bb][vc_column offset=\u00bbvc_col-lg-offset-0 vc_col-md-offset-0&#8243; el_class=\u00bbpaddingResp\u00bb][vc_row_inner css=\u00bb.vc_custom_1750239180926{margin-top: 5% !important;}\u00bb][vc_column_inner offset=\u00bbvc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10&#8243;][vc_column_text css_animation=\u00bbfadeInDown\u00bb css=\u00bb\u00bb]<\/p>\n<h2 style=\"text-align: center;\">\u00bfPor qu\u00e9 adoptar el ticketing semiautomatizado de FIXEE?<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb][vc_column_inner width=\u00bb1\/2&#8243; offset=\u00bbvc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5&#8243;]<div id=\"ult-carousel-338918636269d0f6c1080e1\" class=\"ult-carousel-wrapper   ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-219782577569d0f6c1080c3 \" >[vc_single_image image=\u00bb4786&#8243; img_size=\u00bbfull\u00bb][vc_single_image image=\u00bb4787&#8243; img_size=\u00bbfull\u00bb][vc_single_image image=\u00bb4788&#8243; img_size=\u00bbfull\u00bb]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-219782577569d0f6c1080c3').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-219782577569d0f6c1080c3').slick({dots: true,autoplay: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243; offset=\u00bbvc_col-lg-5 vc_col-md-5&#8243;][vc_column_text css=\u00bb.vc_custom_1773135310768{margin-bottom: 3% !important;}\u00bb el_class=\u00bbliste-verte\u00bb]<\/p>\n<ul>\n<li>Centralizaci\u00f3n inmediata de todos los canales de asistencia en una \u00fanica herramienta.<\/li>\n<li>Entradas creadas autom\u00e1ticamente a partir de intercambios, sin introducci\u00f3n manual.<\/li>\n<li>Precalificaci\u00f3n mediante IA de las solicitudes entrantes para liberar a tus expertos de tareas repetitivas.<\/li>\n<li>Vista de consola \u00fanica: toda la informaci\u00f3n y herramientas en una sola pantalla.<\/li>\n<li>Documentaci\u00f3n autom\u00e1tica de cada intervenci\u00f3n para capitalizar los conocimientos.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-inline btnBlanc\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-inline ubtn-normal btnBlanc\" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-8589\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-inline   tooltip-69d0f6c108147\"  data-hover=\"#ffffff\" data-border-color=\"#182dea\" data-bg=\"\" data-hover-bg=\"#2f93fc\" data-border-hover=\"rgba(255,255,255,0.01)\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-8589'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:1px;border-color:#182dea;border-style:solid;color: #182dea;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#182dea;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Reserva mi demo<\/span><\/button><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=\u00bb.vc_custom_1750250432002{margin-bottom: 8% !important;}\u00bb][vc_column_inner offset=\u00bbvc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=\u00bb.vc_custom_1773393292398{margin-top: 5% !important;}\u00bb el_class=\u00bblittle-h2&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #182dea;\">\u00abEl objetivo no es hacer ticketing. El objetivo es ofrecer una atenci\u00f3n al cliente eficaz. En FIXEE, los tickets nacen de los intercambios y se gestionan solos. Tus equipos se concentran en lo que importa: resolver los problemas.<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=\u00bb35&#8243; equal_height=\u00bbyes\u00bb content_placement=\u00bbmiddle\u00bb el_id=\u00bbPREGUNTAS FRECUENTES\u00bb css=\u00bb.vc_custom_1750767489561{margin-top: 8% !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #182dea !important;border-left-style: solid !important;border-right-color: #182dea !important;border-right-style: solid !important;border-top-color: #182dea !important;border-top-style: solid !important;border-bottom-color: #182dea !important;border-bottom-style: solid !important;border-radius: 35px !important;}\u00bb][vc_column width=\u00bb1\/3&#8243; offset=\u00bbvc_col-lg-offset-1 vc_col-lg-3 vc_col-md-offset-1 vc_col-md-3&#8243;][vc_column_text css_animation=\u00bbfadeIn\u00bb css=\u00bb.vc_custom_1773132844369{margin-bottom: 0px !important;}\u00bb]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #182dea;\">Preguntas frecuentes sobre la venta de entradas semiautomatizada ARREGLADAS<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=\u00bb2\/3&#8243; css=\u00bb.vc_custom_1750247585716{border-radius: 35px !important;}\u00bb offset=\u00bbvc_col-lg-7 vc_col-md-7&#8243;][vc_toggle title=\u00bb\u00bfEn qu\u00e9 se diferencia el ticketing FIXEE de una herramienta tradicional?\u00bb style=\u00bbsquare\u00bb color=\u00bbwhite\u00bb css=\u00bb\u00bb el_class=\u00bblittle-h4&#8243;]Las herramientas gen\u00e9ricas de ticketing est\u00e1n dise\u00f1adas para servicios de asistencia inform\u00e1tica o comercio electr\u00f3nico. FIXEE est\u00e1 dise\u00f1ado para el soporte t\u00e9cnico y la posventa industrial. Los tickets se crean autom\u00e1ticamente a partir de intercambios reales, <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">multicontacto<\/a> y multicanal (correo electr\u00f3nico, WhatsApp, chat). La IA precalifica las solicitudes, y cada intervenci\u00f3n se documenta para capitalizar los conocimientos t\u00e9cnicos. Si es necesario, se puede ofrecer <a href=\"https:\/\/fixee.ai\/es\/asistencia-visual-interactiva-para-servicio-industrial\/\">videoasistencia<\/a> al instante para tranquilizar y apoyar a tu cliente. La Consola FIXED est\u00e1 dise\u00f1ada para hotliners y t\u00e9cnicos que necesitan resolver problemas, no administrarlos.[\/vc_toggle][vc_toggle title=\u00bb\u00bfMis clientes tienen que cambiar sus h\u00e1bitos para utilizar el billetaje FIJO?\u00bb style=\u00bbsquare\u00bb color=\u00bbwhite\u00bb css=\u00bb\u00bb el_class=\u00bblittle-h4&#8243;]No. Tus clientes seguir\u00e1n enviando correos electr\u00f3nicos o mensajes de WhatsApp como ya lo hacen. FIXEE crea tickets en segundo plano sin imponerles un portal o un formulario. Es transparente para ellos y estructurado para tus equipos.[\/vc_toggle][vc_toggle title=\u00bb\u00bfEs posible gestionar varios participantes en el mismo ticket?\u00bb style=\u00bbsquare\u00bb color=\u00bbwhite\u00bb css=\u00bb\u00bb el_class=\u00bblittle-h4&#8243;]S\u00ed, cada entrada puede implicar <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">hasta 20 participantes<\/a> simult\u00e1neamente, dependiendo de tu suscripci\u00f3n, cada uno en su canal preferido (correo electr\u00f3nico, WhatsApp, SMS). Los contactos se invitan en cuanto se crea la solicitud o durante el transcurso de la intervenci\u00f3n. La traducci\u00f3n instant\u00e1nea permite que personas con diferentes idiomas puedan trabajar juntas en el mismo proyecto. Todos los intercambios permanecen centralizados en un \u00fanico hilo de conversaci\u00f3n.[\/vc_toggle][vc_toggle title=\u00bb\u00bfQu\u00e9 significa &quot;semiautomatizado&quot;?\u00bb style=\u00bbsquare\u00bb color=\u00bbwhite\u00bb css=\u00bb\u00bb el_class=\u00bblittle-h4&#8243;]Semiautomatizado significa que las solicitudes entrantes crean autom\u00e1ticamente tickets y que la IA se encarga de las tareas de bajo valor a\u00f1adido: precalificaci\u00f3n, respuestas a preguntas frecuentes, escalado si es necesario o cierre autom\u00e1tico si se resuelve la solicitud. Tus equipos conservan el control sobre las decisiones, los casos complejos y las relaciones con los clientes. La IA aumenta tus expertos, no los sustituye.[\/vc_toggle][vc_toggle title=\u00bb\u00bfEst\u00e1 incluida la venta de entradas FIXED en la suscripci\u00f3n?\u00bb style=\u00bbsquare\u00bb color=\u00bbwhite\u00bb css=\u00bb\u00bb el_class=\u00bblittle-h4&#8243;]S\u00ed, la emisi\u00f3n de tickets y la Consola est\u00e1n incluidas en todas las suscripciones a FIXEE, incluido el Pack de Inicio. <a href=\"https:\/\/fixee.ai\/support-client-par-email-automatise-et-centralise-reduisez-de-30-la-charge-liee-aux-emails\/\">Los puntos de entrada de correo electr\u00f3nico<\/a>, <a href=\"https:\/\/fixee.ai\/es\/whatsapp-para-asistencia-tecnica-industrial\/\">WhatsApp<\/a> y Chat Web se activan al desplegarse. Existen limitaciones en el uso de determinadas funcionalidades en funci\u00f3n de la suscripci\u00f3n contratada.[\/vc_toggle][vc_toggle title=\u00bb\u00bfPueden mis clientes encontrar el historial de sus solicitudes?\u00bb style=\u00bbsquare\u00bb color=\u00bbwhite\u00bb css=\u00bb\u00bb el_class=\u00bblittle-h4&#8243;]S\u00ed, FIXEE proporciona a todos los clientes finales un portal que muestra el historial de solicitudes y su estado. Para ello, tienen que crear una cuenta a trav\u00e9s de un enlace proporcionado en la notificaci\u00f3n de cierre del ticket. Tus clientes tambi\u00e9n pueden crear una nueva solicitud desde este portal.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1696238854807{margin-top: 8% !important;background-color: #ffffff !important;border-radius: 35px !important;}\u00bb][vc_column offset=\u00bbvc_col-lg-offset-0 vc_col-md-offset-0&#8243; el_class=\u00bbpaddingResp\u00bb][vc_row_inner content_placement=\u00bbmiddle\u00bb gap=\u00bb30&#8243; css=\u00bb.vc_custom_1696237599562{margin-top: 4% !important;}\u00bb][vc_column_inner el_class=\u00bborder1&#8243; width=\u00bb1\/2&#8243; offset=\u00bbvc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text css=\u00bb.vc_custom_1773133683363{margin-bottom: 20px !important;}\u00bb el_class=\u00bblittle-h2&#8243;]<\/p>\n<h2>\u00bfListo para recuperar el <span style=\"color: #182dea;\">control de la atenci\u00f3n al cliente?<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]Programa ahora tu demostraci\u00f3n gratuita.[\/vc_column_text]<div class=\" ubtn-ctn-inline \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-inline ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"R\u00e9server ma d\u00e9mo\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-6795\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-inline   tooltip-69d0f6c1081a1\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-6795'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Reserva mi demo<\/span><\/button><\/a><\/div>[\/vc_column_inner][vc_column_inner el_class=\u00bbcolRelative order2&#8243; width=\u00bb1\/2&#8243; offset=\u00bbvc_col-lg-offset-1 vc_col-lg-4 vc_col-md-offset-1 vc_col-md-4 vc_col-sm-offset-0 vc_col-xs-12&#8243; css=\u00bb.vc_custom_1696260591050{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}\u00bb][vc_single_image image=\u00bb4989&#8243; img_size=\u00bbfull\u00bb css_animation=\u00bbfadeInRight\u00bb css=\u00bb\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1752158933114{margin-top: 6% !important;}\u00bb][vc_column offset=\u00bbvc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_row_inner gap=\u00bb35&#8243; el_class=\u00bbrowPicto\u00bb css=\u00bb.vc_custom_1696847742594{padding-top: 5% !important;}\u00bb][vc_column_inner el_class=\u00bbcolPicto\u00bb width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1696259650377{padding-top: 5% !important;padding-right: 20% !important;padding-bottom: 5% !important;padding-left: 20% !important;}\u00bb offset=\u00bbvc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"fadeInDown\" data-animation-delay=\"0\" data-animation-duration=\"1\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-6859\" class=\"aio-icon-box left-icon\" style=\"\"  ><div class=\"aio-icon-left\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"H\u00e9berg\u00e9 en UE\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2023\/10\/Heberge-en-UE.svg\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-ibd-block\"><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-6859 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">Alojado en la UE<\/div> <!-- description --><\/div> <!-- aio-ibd-block --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div>[\/vc_column_inner][vc_column_inner el_class=\u00bbcolPicto\u00bb width=\u00bb1\/2&#8243; css=\u00bb.vc_custom_1696259656499{padding-top: 5% !important;padding-right: 20% !important;padding-bottom: 5% !important;padding-left: 20% !important;}\u00bb offset=\u00bbvc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"fadeInDown\" data-animation-delay=\"0\" data-animation-duration=\"1\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-5849\" class=\"aio-icon-box left-icon\" style=\"\"  ><div class=\"aio-icon-left\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"Garantie de service\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2023\/10\/Garantie-de-service.svg\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-ibd-block\"><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-5849 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">Garant\u00eda de servicio<\/div> <!-- description --><\/div> <!-- aio-ibd-block --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div>[\/vc_column_inner][vc_column_inner el_class=\u00bbcolPicto\u00bb width=\u00bb1\/2&#8243; 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css=\u00bb.vc_custom_1696259667548{padding-top: 5% !important;padding-right: 20% !important;padding-bottom: 5% !important;padding-left: 20% !important;}\u00bb offset=\u00bbvc_col-lg-3 vc_col-md-3 vc_col-xs-12&#8243;]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"fadeInDown\" data-animation-delay=\"0\" data-animation-duration=\"1\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\"aio-icon-component    style_1\"><div id=\"Info-box-wrap-2856\" class=\"aio-icon-box left-icon\" style=\"\"  ><div class=\"aio-icon-left\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"RGPD conforme\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2023\/10\/RGPD-conforme.svg\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-ibd-block\"><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2856 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\">Cumple el RGPD<\/div> <!-- description --><\/div> <!-- aio-ibd-block --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1696847751348{margin-top: 3% !important;}\u00bb][vc_column offset=\u00bbvc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text css_animation=\u00bbfadeInDown\u00bb css=\u00bb.vc_custom_1696587535360{padding-bottom: 20px !important;}\u00bb]<\/p>\n<h2 style=\"text-align: center;\">Nos apoyan<\/h2>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/6&#8243;][\/vc_column_inner][vc_column_inner width=\u00bb2\/3&#8243;]<div id=\"ult-carousel-113466444769d0f6c108de9\" class=\"ult-carousel-wrapper   ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-76300515169d0f6c108dca \" >[vc_single_image image=\u00bb1404&#8243; 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Recupera el control \u00a1con el sistema semiautomatizado de tickets de atenci\u00f3n al cliente! [\/vc_column_text][vc_column_text css_animation=\u00bbfadeInUp\u00bb css=\u00bb\u00bb el_class=\u00bbliste-verte\u00bb] 100% de trazabilidad de las intervenciones 3 veces menos clics para tramitar un ticket +30% de aumento de la productividad&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-4861","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gesti\u00f3n semiautomatizada de tickets de atenci\u00f3n al cliente - FIXEE.AI<\/title>\n<meta name=\"description\" content=\"Gesti\u00f3n de tickets semiautomatizada para atenci\u00f3n al cliente, l\u00ednea directa y servicio posventa. Los tickets se generan por correo electr\u00f3nico, WhatsApp y chat. La IA gestiona el nivel 1. 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