{"id":4862,"date":"2026-03-09T14:40:18","date_gmt":"2026-03-09T14:40:18","guid":{"rendered":"https:\/\/fixee.ai\/?page_id=4862"},"modified":"2026-03-16T15:21:23","modified_gmt":"2026-03-16T15:21:23","slug":"riprendi-il-controllo-con-il-ticketing-semiautomatico-dellassistenza-clienti","status":"publish","type":"page","link":"https:\/\/fixee.ai\/it\/riprendi-il-controllo-con-il-ticketing-semiautomatico-dellassistenza-clienti\/","title":{"rendered":"Riprendi il controllo con il ticketing semiautomatico dell&#8217;assistenza clienti!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6 vc_col-md-offset-1 vc_col-md-6&#8243; css=&#8221;.vc_custom_1750667125718{margin-right: 5% !important;}&#8221;][vc_column_text css_animation=&#8221;fadeInLeft&#8221; css=&#8221;&#8221; el_class=&#8221;little-h1 little-h3&#8243;]<span class=\"style-h3\">I tuoi interventi sfuggono alla rete?<\/span><\/p>\n<h1><span style=\"color: #182dea; background-color: #49de80;\">Riprendi il controllo<\/span><span style=\"color: #182dea;\" data-contrast=\"auto\"> con il ticketing semiautomatico dell&#8217;assistenza clienti!<\/span><\/h1>\n<p>[\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221; el_class=&#8221;liste-verte&#8221;]<\/p>\n<ul>\n<li>100% di tracciabilit\u00e0 degli interventi<\/li>\n<li>3 volte meno click per elaborare un ticket<\/li>\n<li>+30% di aumento della produttivit\u00e0 del team di supporto<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-left \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-left ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-3812\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-left   tooltip-69d655c1a1c04\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-3812'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Strutturare l&#039;assistenza clienti<\/span><\/button><\/a><\/div><\/div>[\/vc_column][vc_column offset=&#8221;vc_col-lg-offset-0 vc_col-lg-4 vc_col-md-offset-0 vc_col-md-4 vc_col-sm-offset-2 vc_col-xs-offset-1 vc_col-xs-10&#8243;][vc_single_image image=&#8221;4959&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInRight&#8221; css=&#8221;&#8221; el_class=&#8221;moveImg&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750855629223{background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_hidden-sm vc_hidden-xs&#8221; el_class=&#8221;.dots2025&#8243;][vc_row_inner css=&#8221;.vc_custom_1750855822426{margin-top: 35px !important;margin-bottom: 35px !important;}&#8221;][vc_column_inner][vc_column_text css=&#8221;.vc_custom_1773070874672{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Quante richieste vengono evase <span style=\"color: #fa965e;\">senza traccia, senza follow-up, senza capitalizzazione?<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4960&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773070942861{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>Le richieste arrivano da ogni parte, senza <span style=\"color: #fa965e;\">alcuna centralizzazione?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773393204016{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>Per collaborare su un caso cliente, gli <span style=\"color: #fa965e;\">scambi sono sparsi<\/span> su <span style=\"color: #fa965e;\"> <span style=\"color: #000318;\">diversi canali?<\/span><\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4961&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4962&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773071187073{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3><span style=\"color: #fa965e;\"><span style=\"color: #000318;\">Un assente: progetti in corso<\/span> dimenticati?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1750855847283{margin-bottom: 35px !important;}&#8221;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773071230130{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>I team passano il tempo a <span style=\"color: #fa965e;\">reinserire le informazioni<\/span> (oppure no)?<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4963&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-9429\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d655c1a1d0c\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-9429'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Strutturare l&#039;assistenza clienti<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row el_class=&#8221;ajust-responsive&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_hidden-lg vc_col-md-offset-1 vc_col-md-10 vc_hidden-md&#8221; el_class=&#8221;dots2025&#8243;][vc_column_text css=&#8221;.vc_custom_1773071439983{margin-bottom: 35px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Quante richieste vengono evase <span style=\"color: #fa965e;\">senza traccia, senza follow-up, senza capitalizzazione?<\/span><\/h2>\n<p>[\/vc_column_text]<div id=\"ult-carousel-214962585369d655c1a1f00\" class=\"ult-carousel-wrapper  dots2025 ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-113432701769d655c1a1df5 \" >[vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4960&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773070942861{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>Le richieste arrivano da ogni parte, senza <span style=\"color: #fa965e;\">alcuna centralizzazione?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4961&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773393220499{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>Per collaborare su un caso cliente, gli <span style=\"color: #fa965e;\">scambi sono sparsi<\/span> su <span style=\"color: #fa965e;\"> <span style=\"color: #000318;\">diversi canali?<\/span><\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4962&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773071187073{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3><span style=\"color: #fa965e;\"><span style=\"color: #000318;\">Un assente: progetti in corso<\/span> dimenticati?<\/span><\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4963&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773071230130{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h3>I team passano il tempo a <span style=\"color: #fa965e;\">reinserire le informazioni<\/span> (oppure no)?<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-113432701769d655c1a1df5').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-113432701769d655c1a1df5').slick({dots: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[vc_row_inner][vc_column_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-1895\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d655c1a1fec\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1895'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Strutturare l&#039;assistenza clienti<\/span><\/button><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750856015348{margin-top: 35px !important;}&#8221;][vc_column offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221; css=&#8221;.vc_custom_1750855963687{padding-top: 8% !important;padding-right: 8% !important;padding-bottom: 4% !important;padding-left: 8% !important;}&#8221;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-12 vc_col-md-12&#8243;][vc_column_text css=&#8221;.vc_custom_1773072063163{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h2><span style=\"color: #182dea; line-height: normal;\">Centralizza e gestisci le tue chiamate senza sforzo <\/span><span style=\"color: #49de80; background: #182dea; line-height: normal;\">con la biglietteria semi-automatica FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243;][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773393241830{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">I biglietti sono il risultato di uno scambio, <span style=\"color: #49de80;\">non di una digitazione manuale<\/span>.<\/span><\/h3>\n<p>Un&#8217;e-mail o un messaggio <a href=\"https:\/\/fixee.ai\/it\/whatsapp-per-assistenza-tecnica-industriale\/\">WhatsApp<\/a> in arrivo crea automaticamente un ticket. Se una volta aiutato il cliente \u00e8 necessaria un&#8217;elaborazione interna, per motivi di garanzia o di miglioramento continuo, il ticket segue la sua vita interna. Ticketing FISSO = il riflesso delle tue operazioni di assistenza clienti.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4964&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4965&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773072685792{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">L&#8217;intelligenza artificiale solleva i <span style=\"color: #49de80;\">tuoi team dal livello 1<\/span><\/span><\/h3>\n<p>L&#8217;assistente intelligente di <a href=\"https:\/\/fixee.ai\/it\/assistente-hotliner-intelligente-e-capitalizzazione-delle-conoscenze-tecniche\/\">Askia Client<\/a> si assegna automaticamente a ogni nuova richiesta in arrivo per rispondere alle domande pi\u00f9 frequenti e, quando necessario, assegna il caso pre-qualificato ai tuoi team. I tuoi team possono concentrarsi sui casi complessi.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243;][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773422290044{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\"><span style=\"color: #49de80;\">La console : <\/span><\/span><span style=\"color: #182dea;\">un solo schermo per vedere e fare tutto<\/span><\/h3>\n<p>La Console FIXED riunisce in un&#8217;unica schermata l&#8217;elenco degli interventi, il filo degli scambi in modalit\u00e0 chat, la <a href=\"https:\/\/fixee.ai\/it\/assistenza-video-interattiva-per-il-servizio-industriale\/\">videoassistenza<\/a>, i documenti condivisi, l&#8217;assistente <a href=\"https:\/\/fixee.ai\/it\/assistente-intelligente-per-il-supporto-industriale\/\">Askia Hotliner<\/a> e i parametri di ogni file. Ogni intervento pu\u00f2 coinvolgere fino a <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">20 persone<\/a> su canali diversi, con traduzione istantanea. I tuoi tecnici stabiliscono le priorit\u00e0, collaborano e risolvono i problemi rapidamente.[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4966&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;35&#8243;][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;4967&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1773073503455{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Ogni intervento \u00e8 <span style=\"color: #49de80;\">documentato e pu\u00f2 essere utilizzato<\/span><\/span><\/h3>\n<p>I rapporti di intervento vengono generati automaticamente dall&#8217;intelligenza artificiale a partire dagli scambi. La <a href=\"https:\/\/fixee.ai\/it\/assistente-intelligente-per-il-supporto-industriale\/\">base di conoscenze<\/a> cresce con ogni risoluzione. I nuovi dipendenti apprendono le loro competenze pi\u00f9 rapidamente. I tuoi clienti sono serviti meglio perch\u00e9 le soluzioni gi\u00e0 trovate non vengono mai perse.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-1029\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d655c1a211d\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-1029'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Strutturare l&#039;assistenza clienti<\/span><\/button><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750860335588{margin-top: 35px !important;}&#8221; el_class=&#8221;ajust-responsive&#8221;][vc_column offset=&#8221;vc_hidden-lg vc_hidden-md&#8221; css=&#8221;.vc_custom_1751632517022{padding-right: 8% !important;padding-bottom: 4% !important;padding-left: 8% !important;}&#8221; el_class=&#8221;dots2025&#8243;][vc_row_inner][vc_column_inner offset=&#8221;vc_col-lg-12 vc_col-md-12&#8243;][vc_column_text css=&#8221;.vc_custom_1773130951911{margin-bottom: 20px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #182dea; line-height: normal;\">Centralizza e gestisci le tue chiamate senza sforzo <\/span><span style=\"color: #49de80; background: #182dea; line-height: normal;\">con la biglietteria semi-automatica FIXEE<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<div id=\"ult-carousel-423685955569d655c1a2245\" class=\"ult-carousel-wrapper  vert ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-350063112769d655c1a2218 \" >[vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4964&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773393277091{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">I biglietti sono il risultato di uno scambio, <span style=\"color: #49de80;\">non di una digitazione manuale<\/span>.<\/span><\/h3>\n<p>Un&#8217;e-mail o un messaggio <a href=\"https:\/\/fixee.ai\/it\/whatsapp-per-assistenza-tecnica-industriale\/\">WhatsApp<\/a> in arrivo crea automaticamente un ticket. Se una volta aiutato il cliente \u00e8 necessaria un&#8217;elaborazione interna, per motivi di garanzia o di miglioramento continuo, il ticket segue la sua vita interna. Ticketing FISSO = il riflesso delle tue operazioni di assistenza clienti.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4965&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773072685792{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">L&#8217;intelligenza artificiale solleva i <span style=\"color: #49de80;\">tuoi team dal livello 1<\/span><\/span><\/h3>\n<p>L&#8217;assistente intelligente di <a href=\"https:\/\/fixee.ai\/it\/assistente-hotliner-intelligente-e-capitalizzazione-delle-conoscenze-tecniche\/\">Askia Client<\/a> si assegna automaticamente a ogni nuova richiesta in arrivo per rispondere alle domande pi\u00f9 frequenti e, quando necessario, assegna il caso pre-qualificato ai tuoi team. I tuoi team possono concentrarsi sui casi complessi.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4966&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773422260383{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\"><span style=\"color: #49de80;\">La console : <\/span><\/span><span style=\"color: #182dea;\">un solo schermo per vedere e fare tutto<\/span><\/h3>\n<p>La Console FIXED riunisce in un&#8217;unica schermata l&#8217;elenco degli interventi, il filo degli scambi in modalit\u00e0 chat, la <a href=\"https:\/\/fixee.ai\/it\/assistenza-video-interattiva-per-il-servizio-industriale\/\">videoassistenza<\/a>, i documenti condivisi, l&#8217;assistente <a href=\"https:\/\/fixee.ai\/it\/assistente-intelligente-per-il-supporto-industriale\/\">Askia Hotliner<\/a> e i parametri di ogni file. Ogni intervento pu\u00f2 coinvolgere fino a <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">20 persone<\/a> su canali diversi, con traduzione istantanea. I tuoi tecnici stabiliscono le priorit\u00e0, collaborano e risolvono i problemi rapidamente.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_single_image image=&#8221;4967&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1773073503455{margin-bottom: 0px !important;}&#8221; el_class=&#8221;liste-verte-h3&#8243;]<\/p>\n<h3><span style=\"color: #182dea;\">Ogni intervento \u00e8 <span style=\"color: #49de80;\">documentato e pu\u00f2 essere utilizzato<\/span><\/span><\/h3>\n<p>I rapporti di intervento vengono generati automaticamente dall&#8217;intelligenza artificiale a partire dagli scambi. La <a href=\"https:\/\/fixee.ai\/it\/assistente-intelligente-per-il-supporto-industriale\/\">base di conoscenze<\/a> cresce con ogni risoluzione. I nuovi dipendenti apprendono le loro competenze pi\u00f9 rapidamente. I tuoi clienti sono serviti meglio perch\u00e9 le soluzioni gi\u00e0 trovate non vengono mai perse.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-350063112769d655c1a2218').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-350063112769d655c1a2218').slick({dots: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t<div class=\"ult-animation  ult-animate-viewport  ult-no-mobile \" data-animate=\"slideInUp\" data-animation-delay=\"1\" data-animation-duration=\"0.5\" data-animation-iteration=\"1\" style=\"opacity:0;\" data-opacity_start_effect=\"\"><div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-7166\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d655c1a235a\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-7166'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Strutturare l&#039;assistenza clienti<\/span><\/button><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750767418967{margin-top: 5% !important;background-color: #182dea !important;border-radius: 35px !important;}&#8221; el_id=&#8221;profitti&#8221;][vc_column][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1&#8243;][vc_column_text css=&#8221;.vc_custom_1773131253677{margin-bottom: 20px !important;}&#8221; el_class=&#8221;little-h2&#8243;]<\/p>\n<h2 style=\"text-align: center;\">Risultati concreti per il tuo supporto clienti<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;]<div id=\"ult-carousel-81349138069d655c1a2461\" class=\"ult-carousel-wrapper  dots2025 ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-395470311669d655c1a2436 \" ><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1773131711607  little-h4 style_1\"><div id=\"Info-box-wrap-4323\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-21fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-4323 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% tracciabilit\u00e0<\/h4>\n<p>Ogni richiesta \u00e8 tracciabile e verificabile dal primo contatto alla risoluzione.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component   little-h4 style_1\"><div id=\"Info-box-wrap-3219\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-20fixee.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-3219 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% di aumento della produttivit\u00e0<\/h4>\n<p>Le richieste in arrivo vengono pre-qualificate.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1760716930515  little-h4 style_1\"><div id=\"Info-box-wrap-2378\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/bulb.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-2378 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% di attivit\u00e0 documentata<\/h4>\n<p>Le tue conoscenze e la tua produttivit\u00e0 aumentano ogni giorno<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"aio-icon-component  vc_custom_1760717002314  little-h4 style_1\"><div id=\"Info-box-wrap-6807\" class=\"aio-icon-box top-icon\" style=\"\"  ><div class=\"aio-icon-top\"><div class=\"ult-item-wrap\" data-animation=\"animated no-animation\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-19fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-6807 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% di soddisfazione<\/h4>\n<p>Il tuo servizio clienti \u00e8 attivo 24 ore su 24, 7 giorni su 7, in oltre 100 lingue.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component --><\/div><\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-395470311669d655c1a2436').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-395470311669d655c1a2436').slick({dots: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[\/vc_column_inner][\/vc_row_inner][vc_row_inner gap=&#8221;35&#8243;][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-lg-2 vc_col-md-offset-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"aio-icon-component  vc_custom_1773135256685  little-h4 style_1\"><div id=\"Info-box-wrap-7758\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-21fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-7758 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% tracciabilit\u00e0<\/h4>\n<p>Ogni richiesta \u00e8 tracciabile e verificabile dal contatto iniziale alla risoluzione.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"aio-icon-component   little-h4 style_1\"><div id=\"Info-box-wrap-9507\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-20fixee.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9507 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>3 volte meno click<\/h4>\n<p>La Console riunisce tutto in un&#8217;unica schermata: non dovrai pi\u00f9 andare avanti e indietro.<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"aio-icon-component  vc_custom_1773135224967  little-h4 style_1\"><div id=\"Info-box-wrap-7427\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/bulb.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-7427 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>+30% di aumento della produttivit\u00e0<\/h4>\n<p>Pre-qualificazione AI + visione unificata = i tuoi team si concentrano sulla soluzione del problema<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; offset=&#8221;vc_col-lg-2 vc_col-md-2 vc_hidden-sm vc_hidden-xs&#8221;]<div class=\"aio-icon-component  vc_custom_1773135230382  little-h4 style_1\"><div id=\"Info-box-wrap-9924\" class=\"aio-icon-box default-icon\" style=\"\"  ><div class=\"aio-icon-default\"><div class=\"ult-just-icon-wrapper  \"><div class=\"align-icon\" style=\"text-align:center;\">\n<div class=\"aio-icon-img \" style=\"font-size:48px;display:inline-block;\" >\n\t<img decoding=\"async\" class=\"img-icon\" alt=\"null\" src=\"https:\/\/fixee.ai\/wp-content\/uploads\/2025\/06\/Fichier-19fixee-1.png\"\/>\n<\/div><\/div><\/div><\/div><div class=\"aio-icon-description ult-responsive\"  data-ultimate-target='#Info-box-wrap-9924 .aio-icon-description'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}'  style=\"\"><\/p>\n<h4>100% documentato<\/h4>\n<p>La base di conoscenze si arricchisce ad ogni risoluzione e pu\u00f2 essere attivata in qualsiasi momento<\/div> <!-- description --><\/div> <!-- aio-icon-box --><\/div> <!-- aio-icon-component -->[\/vc_column_inner][\/vc_row_inner]<div class=\" ubtn-ctn-center \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-center ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-5576\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-center   tooltip-69d655c1a3bac\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#49de80\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-5576'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #49de80;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Strutturare l&#039;assistenza clienti<\/span><\/button><\/a><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1750419736721{margin-top: 8% !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-0 vc_col-md-offset-0&#8243; el_class=&#8221;paddingResp&#8221;][vc_row_inner css=&#8221;.vc_custom_1750239180926{margin-top: 5% !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10&#8243;][vc_column_text css_animation=&#8221;fadeInDown&#8221; css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Perch\u00e9 adottare il ticketing semi-automatico di FIXEE?<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5&#8243;]<div id=\"ult-carousel-115369778169d655c1a3ccc\" class=\"ult-carousel-wrapper   ult_horizontal\" data-gutter=\"15\" data-rtl=\"false\" ><div class=\"ult-carousel-234551942769d655c1a3c99 \" >[vc_single_image image=&#8221;4781&#8243; img_size=&#8221;full&#8221;][vc_single_image image=&#8221;4782&#8243; img_size=&#8221;full&#8221;][vc_single_image image=&#8221;4783&#8243; img_size=&#8221;full&#8221;]<\/div><\/div>\t\t\t<script type=\"text\/javascript\">\n\t\t\t\tjQuery(document).ready(function ($) {\n\t\t\t\t\tif( typeof jQuery('.ult-carousel-234551942769d655c1a3c99').slick == \"function\"){\n\t\t\t\t\t\t$('.ult-carousel-234551942769d655c1a3c99').slick({dots: true,autoplay: true,autoplaySpeed: \"5000\",speed: \"300\",infinite: true,arrows: false,slidesToScroll:1,slidesToShow:1,swipe: true,draggable: true,touchMove: true,pauseOnHover: true,pauseOnFocus: false,responsive: [\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1026,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1,  \n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 1025,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t{\n\t\t\t\t\t\t\t  breakpoint: 760,\n\t\t\t\t\t\t\t  settings: {\n\t\t\t\t\t\t\t\tslidesToShow: 1,\n\t\t\t\t\t\t\t\tslidesToScroll: 1\n\t\t\t\t\t\t\t  }\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t],pauseOnDotsHover: true,customPaging: function(slider, i) {\n                   return '<i type=\"button\" style= \"color:#333333;\" class=\"ultsl-record\" data-role=\"none\"><\/i>';\n                },});\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t\t[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-5 vc_col-md-5&#8243;][vc_column_text css=&#8221;.vc_custom_1773135310768{margin-bottom: 3% !important;}&#8221; el_class=&#8221;liste-verte&#8221;]<\/p>\n<ul>\n<li>Centralizzazione immediata di tutti i canali di assistenza in un unico strumento.<\/li>\n<li>Biglietti creati automaticamente dagli scambi, senza alcun inserimento manuale.<\/li>\n<li>Pre-qualificazione AI delle richieste in arrivo per liberare i tuoi esperti da compiti ripetitivi.<\/li>\n<li>Vista Console singola: tutte le informazioni e gli strumenti in un&#8217;unica schermata.<\/li>\n<li>Documentazione automatica di ogni intervento per capitalizzare le conoscenze.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\" ubtn-ctn-inline btnBlanc\"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-inline ubtn-normal btnBlanc\" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"Automatiser mon support client\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-4574\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-inline   tooltip-69d655c1a3d85\"  data-hover=\"#ffffff\" data-border-color=\"#182dea\" data-bg=\"\" data-hover-bg=\"#2f93fc\" data-border-hover=\"rgba(255,255,255,0.01)\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-4574'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:1px;border-color:#182dea;border-style:solid;color: #182dea;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#182dea;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Prenota la mia demo<\/span><\/button><\/a><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1750250432002{margin-bottom: 8% !important;}&#8221;][vc_column_inner offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-2 vc_col-md-8&#8243;][vc_column_text css=&#8221;.vc_custom_1773393292398{margin-top: 5% !important;}&#8221; el_class=&#8221;little-h2&#8243;]<\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #182dea;\">&#8220;L&#8217;obiettivo non \u00e8 fare ticketing. L&#8217;obiettivo \u00e8 fornire un&#8217;assistenza clienti efficace. In FIXEE, i ticket nascono dagli scambi e si gestiscono da soli. I tuoi team si concentrano su ci\u00f2 che conta: risolvere i problemi.<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;DOMANDE FREQUENTI&#8221; css=&#8221;.vc_custom_1750767489561{margin-top: 8% !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;border-left-color: #182dea !important;border-left-style: solid !important;border-right-color: #182dea !important;border-right-style: solid !important;border-top-color: #182dea !important;border-top-style: solid !important;border-bottom-color: #182dea !important;border-bottom-style: solid !important;border-radius: 35px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-3 vc_col-md-offset-1 vc_col-md-3&#8243;][vc_column_text css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1773132844369{margin-bottom: 0px !important;}&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #182dea;\">FAQ sulla biglietteria semi-automatica CORRETTO<\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1750247585716{border-radius: 35px !important;}&#8221; offset=&#8221;vc_col-lg-7 vc_col-md-7&#8243;][vc_toggle title=&#8221;In che modo il ticketing FIXEE si differenzia da uno strumento tradizionale?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]Gli strumenti di ticketing generici sono pensati per gli helpdesk IT o per l&#8217;e-commerce. FIXEE \u00e8 progettato per l&#8217;assistenza tecnica e il post-vendita industriale. I ticket vengono creati automaticamente a partire da scambi reali, <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">multi-contatto<\/a> e multi-canale (e-mail, WhatsApp, chat). L&#8217;intelligenza artificiale pre-qualifica le richieste e ogni intervento viene documentato per sfruttare le conoscenze tecniche. Se necessario, l&#8217;<a href=\"https:\/\/fixee.ai\/it\/assistenza-video-interattiva-per-il-servizio-industriale\/\">assistenza video<\/a> pu\u00f2 essere offerta istantaneamente per rassicurare e supportare il cliente. La FIXED Console \u00e8 pensata per gli hotliner e i tecnici che devono risolvere i problemi, non amministrarli.[\/vc_toggle][vc_toggle title=&#8221;I miei clienti devono cambiare le loro abitudini per utilizzare la biglietteria FISSA?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]No. I tuoi clienti continueranno a inviare email o messaggi WhatsApp come fanno gi\u00e0. FIXEE crea i ticket in background senza imporre loro un portale o un modulo. \u00c8 trasparente per loro e strutturato per i tuoi team.[\/vc_toggle][vc_toggle title=&#8221;\u00c8 possibile gestire pi\u00f9 partecipanti sullo stesso ticket?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]S\u00ec, ogni ticket pu\u00f2 coinvolgere <a href=\"https:\/\/fixee.ai\/logiciel-support-client-multi-contacts-echanges-fluides-et-ticketing-centralise\/\">fino a 20 partecipanti<\/a> contemporaneamente, a seconda della tua iscrizione, ognuno sul proprio canale preferito (e-mail, WhatsApp, SMS). I contatti vengono invitati non appena viene creata la richiesta o nel corso dell&#8217;intervento. La traduzione istantanea permette a persone di lingue diverse di lavorare insieme allo stesso progetto. Tutti gli scambi rimangono centralizzati in un unico thread di conversazione.[\/vc_toggle][vc_toggle title=&#8221;Cosa significa &#8220;semi-automatico&#8221;?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]Semi-automatizzato significa che le richieste in arrivo creano automaticamente dei ticket e che l&#8217;IA si occupa delle attivit\u00e0 a basso valore aggiunto: pre-qualificazione, risposte alle domande pi\u00f9 frequenti, escalation se necessario o chiusura automatica se la richiesta viene risolta. I tuoi team mantengono il controllo sulle decisioni, sui casi complessi e sulle relazioni con i clienti. L&#8217;IA aumenta i tuoi esperti, non li sostituisce.[\/vc_toggle][vc_toggle title=&#8221;La biglietteria FISSA \u00e8 inclusa nell&#8217;abbonamento?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]S\u00ec, il ticketing e la Console sono inclusi in tutti gli abbonamenti FIXEE, compreso lo Starting Pack. <a href=\"https:\/\/fixee.ai\/support-client-par-email-automatise-et-centralise-reduisez-de-30-la-charge-liee-aux-emails\/\">I punti di ingresso per e-mail<\/a>, <a href=\"https:\/\/fixee.ai\/it\/whatsapp-per-assistenza-tecnica-industriale\/\">WhatsApp<\/a> e Web Chat sono attivi al momento della distribuzione. Ci sono limitazioni nell&#8217;uso di alcune funzioni a seconda dell&#8217;abbonamento sottoscritto.[\/vc_toggle][vc_toggle title=&#8221;I miei clienti possono trovare lo storico delle loro richieste?&#8221; style=&#8221;square&#8221; color=&#8221;white&#8221; css=&#8221;&#8221; el_class=&#8221;little-h4&#8243;]S\u00ec, FIXEE mette a disposizione di tutti i clienti finali un portale che mostra lo storico delle richieste e il loro stato. Per farlo, devono creare un account tramite un link fornito nella notifica di chiusura del ticket. I tuoi clienti possono anche creare una nuova richiesta da questo portale.[\/vc_toggle][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1696238854807{margin-top: 8% !important;background-color: #ffffff !important;border-radius: 35px !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-0 vc_col-md-offset-0&#8243; el_class=&#8221;paddingResp&#8221;][vc_row_inner content_placement=&#8221;middle&#8221; gap=&#8221;30&#8243; css=&#8221;.vc_custom_1696237599562{margin-top: 4% !important;}&#8221;][vc_column_inner el_class=&#8221;order1&#8243; width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-5 vc_col-md-offset-1 vc_col-md-5 vc_col-sm-offset-0 vc_col-xs-12&#8243;][vc_column_text css=&#8221;.vc_custom_1773133683363{margin-bottom: 20px !important;}&#8221; el_class=&#8221;little-h2&#8243;]<\/p>\n<h2>Sei pronto a riprendere il <span style=\"color: #182dea;\">controllo dell&#8217;assistenza clienti?<\/span><\/h2>\n<p>[\/vc_column_text][vc_column_text]Prenota subito la tua dimostrazione gratuita.[\/vc_column_text]<div class=\" ubtn-ctn-inline \"><a class=\"ubtn-link ult-adjust-bottom-margin ubtn-inline ubtn-normal \" href=\"https:\/\/outlook.office.com\/book\/RendezVousdmo3045min@fixee.ai\/?ismsaljsauthenabled\" title=\"R\u00e9server ma d\u00e9mo\" target=\"_blank\" rel=\"noopener\" ><button type=\"button\" id=\"ubtn-2645\"  class=\"ubtn ult-adjust-bottom-margin ult-responsive ubtn-normal ubtn-fade-bg  none  ubtn-sep-icon ubtn-sep-icon-at-right  ubtn-inline   tooltip-69d655c1a3e22\"  data-hover=\"\" data-border-color=\"\" data-bg=\"#182dea\" data-hover-bg=\"#2f93fc\" data-border-hover=\"\" data-shadow-hover=\"\" data-shadow-click=\"none\" data-shadow=\"\" data-shd-shadow=\"\"  data-ultimate-target='#ubtn-2645'  data-responsive-json-new='{\"font-size\":\"desktop:16px;\",\"line-height\":\"\"}'  style=\"font-weight:normal;border-radius:8px;border-width:0px;border-color:;border-style:solid;background: #182dea;color: #ffffff;\"><span class=\"ubtn-data ubtn-icon\"><i class=\"icomoon-the7-font-the7-arrow-29\" style=\"font-size:16px;color:#ffffff;\"><\/i><\/span><span class=\"ubtn-hover\" style=\"background-color:#2f93fc\"><\/span><span class=\"ubtn-data ubtn-text \" >Prenota la mia demo<\/span><\/button><\/a><\/div>[\/vc_column_inner][vc_column_inner el_class=&#8221;colRelative order2&#8243; width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-4 vc_col-md-offset-1 vc_col-md-4 vc_col-sm-offset-0 vc_col-xs-12&#8243; css=&#8221;.vc_custom_1696260591050{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_single_image image=&#8221;4959&#8243; img_size=&#8221;full&#8221; css_animation=&#8221;fadeInRight&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1752158933114{margin-top: 6% !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_row_inner gap=&#8221;35&#8243; el_class=&#8221;rowPicto&#8221; css=&#8221;.vc_custom_1696847742594{padding-top: 5% !important;}&#8221;][vc_column_inner el_class=&#8221;colPicto&#8221; width=&#8221;1\/2&#8243; 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Riprendi il controllo con il ticketing semiautomatico dell&#8217;assistenza clienti! [\/vc_column_text][vc_column_text css_animation=&#8221;fadeInUp&#8221; css=&#8221;&#8221; el_class=&#8221;liste-verte&#8221;] 100% di tracciabilit\u00e0 degli interventi 3 volte meno click per elaborare un ticket +30% di aumento della produttivit\u00e0 del team di supporto [\/vc_column_text][\/vc_column][vc_column&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-4862","page","type-page","status-publish","hentry","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Biglietteria semiautomatica per l&#039;assistenza clienti - FIXEE.AI<\/title>\n<meta name=\"description\" content=\"Biglietteria semi-automatica per l&#039;assistenza clienti, la hotline e il servizio post-vendita. 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