- +30% customer and employee satisfaction
- 100% traceability of exchanges
- 100% knowledge capitalization
WhatsApp is your customers’ and employees’ favorite channel. Can you ignore it for long ?
Do your customers contact your employees via WhatsApp on their individual phones, without any control?
Do your teams help each other on WhatsApp? Is all the company’s knowledge there, without capitalizing on it?
If an employee is absent, client cases go unmonitored and information is lost?
WhatsApp is your customers’ and employees’ favorite channel. Can you ignore it for long ?
Do your customers contact your employees via WhatsApp on their individual phones, without any control?
Do your teams help each other on WhatsApp? Is all the company’s knowledge there, without capitalizing on it?
If an employee is absent, client cases go unmonitored and information is lost?
Centralize your technical communications instantly via WhatsApp powered by FIXEE
WhatsApp available from your hotline number
Offer a smooth and instantaneous WhatsApp channel via your hotline number. Your customers and employees are delighted. Your brand awareness increases tenfold thanks to its intimate presence with your contacts.
Clear and intuitive management of WhatsApp tickets
Every WhatsApp conversation is tracked in a ticket. You manage priorities. Your customers are reassured. Your IT department can control the confidentiality of your data.
Visio-assistance integrated into WhatsApp
Launch video assistance directly from WhatsApp to visualize the situation, reduce resolution time and eliminate unnecessary travel.
Instant translation of messages
Do you operate internationally? No more language barriers. FIXEE translates messages instantly into over 100 languages.
Automatic report generation
Your support teams save precious time by delegating the writing of service reports to the Askia Hotliner intelligent assistant. Every intervention is documented, and you reinforce your know-how over time.
Centralize your technical communications instantly via WhatsApp powered by FIXEE
WhatsApp available from your hotline number
Offer a smooth and instantaneous WhatsApp channel via your hotline number. Your customers and employees are delighted. Your brand awareness increases tenfold thanks to its intimate presence with your contacts.
Visio-assistance integrated into WhatsApp
Launch video assistance directly from WhatsApp to visualize the situation, reduce resolution time and eliminate unnecessary travel.
Instant translation of messages
Do you operate internationally? No more language barriers. FIXEE translates messages instantly into over 100 languages.
Automatic report generation
Your support teams save precious time by delegating the writing of service reports to the Askia Hotliner intelligent assistant. Every intervention is documented, and you reinforce your know-how over time.
Why choose FIXEE for WhatsApp?
“Many manufacturers have already transformed their technical support by simply centralizing their WhatsApp communications with FIXEE.”
FIXEE technical support FAQ with WhatsApp
How does FIXEE centralize WhatsApp exchanges?
FIXEE integrates WhatsApp into your official customer service or hotline phone number, in the image of your brand. All customer assistance and internal support conversations are tracked, documented, secured and accessible in real time. People who need assistance chat from their usual WhatsApp. Hotliners and experts deliver assistance from a FIXED location.
Is WhatsApp secure?
Yes, WhatsApp guarantees total confidentiality thanks to advanced end-to-end encryption. Even WhatsApp can’t know the content of your messages.
Does my WhatsApp number reflect my company's image?
Yes, FIXEE takes care of integrating and personalizing your number in WhatsApp with your logo and company presentation. So your callers know they’re talking to your company, and are reassured. Your brand is present in the privacy of your customers’ and collaborators’ WhatsApp, for increased brand awareness and complicity.
How many WhatsApp accounts can I manage with FIXEE?
FIXEE lets you centralize as many WhatsApp accounts and conversations as you need, making it easy to manage large-scale exchanges.
Can we delegate some of the assistance via WhatsApp to an intelligent assistant?
Yes, FIXEE offers the Askia Public intelligent assistant, which responds in a natural, personalized way to callers seeking assistance on the hotline number. In the event of a need or specific request, Askia Public notifies the hotliners so that they can resume the exchange and ensure the best possible quality of service. In this way, your technicians and technical referents are freed from frequent questions and can concentrate on complex tasks.
They support us
