Automate level 1 customer service with Askia Client
In a nutshell:
Automate customer service? With the Askia Client intelligent assistant, relieve your technical referents and offer 24/7 multilingual service!
What our customers say:
- “Hello, it’s not working!”. A customer contacts you on WhatsApp. He hasn’t read the instructions. Will you point it out to him?
- A temporary worker replaces an experienced operator at your customer’s site. You end up doing express training on the basics, free of charge.
- An installer calls you for information that is widely available on your various media. Obviously, it’s faster for him. But what about you?
- A dealer has a new recruit. Good news! He’ll be autonomous in 6 months. In the meantime, he’s learning by doing… and asking you for information that should be acquired in training.
- Your customer in Brazil needs assistance. Your customer service is open from 8:30am to 5pm. He’ll be waiting!
80% of industrial customer and after-sales services are faced with an inbound pressure of 20% to 40% of frequent questions.
What does this mean for customer service?
- Hotliners and technical advisors are overworked and don’t focus enough on complex issues.
- This service is not billed, but is a significant cost for your organization.
- Your international growth is hampered by the availability and responsiveness of your customer support.
Askia Client, the solution to automate your customer service :
FIXEE’s Askia Client AI assistant supports Level 1, in over 40 languages.
You free up your technical staff from frequent questions, reduce problem qualification time, and offer instant service 24/7.
Concrete results:
- – 20% of solicitations
- +30% productivity
- +30% customer satisfaction
Key features :
- Dedicated knowledge base that’s easy to deploy and update as operations progress.
- Askia Client automatically assigns itself 24/7 to incoming requests to answer frequently asked questions and pre-qualify cases.
- Available via WhatsApp or the web interface in chat mode.
- Automatic escalation: the intelligent customer service assistant manages level 1 and escalates to hotliners and experts if it can’t answer.
- Multilingual to respond to your international customers in over 40 languages.
Availability :
- General availability: October 1, 2025
- Pricing: from 10 tickets/month included, behavioral personalization optional.
FAQ
Who is this feature designed for?
Askia Client is ideal for customer service departments faced with frequent questions or the need for service availability across multiple time zones and languages. It enables customer service and technical support teams to automate level 1 customer service.
Exactly what problem does this feature solve?
The hotliner and technical referral professions are experiencing staff shortages. End customers are increasingly demanding. Certain skills are not valued. Askia Client frees up the time of hotliners and technical advisors so that they can concentrate on complex, high value-added cases, while increasing the quality of service perceived by end-customers.
How does it work in practice?
For each incoming request, Askia Client estimates whether it can answer or clarify the request, based on the knowledge available to it. If so, it automatically takes charge and converses with the end customer, in his or her language, in the form of a chat. If it is unable to answer a question, it escalates a pre-qualified request to the human experts. Askia Client’s behavior can be customized as an option.
How does it differ from existing solutions?
Historically, chatbots were based on logigrams that were extremely tedious to configure and maintain. FIXEE’s Askia Client intelligent assistant can be deployed instantly in just a few clicks on WhatsApp Business or on a web page with your logo. Simple and effective, you feed its knowledge into your operations and, day after day, increase the number of tickets managed automatically by the intelligent assistant. Day after day, you gain in productivity and customer and employee satisfaction.
How does it fit in with the rest of the product?
The Askia Client AI assistant is fully integrated with FIXEE, whether exchanges take place via WhatsApp or the web interface, with a dedicated knowledge base to manage the level of confidentiality of information broadcast.
What impact is this expected to have on user performance and efficiency?
Customer support and after-sales teams are freed from 20% to 40% of incoming requests. They can focus on complex, high-value cases. Resolution times for escalated requests are reduced by 20%, as they are pre-qualified in the end-customer’s language. Your customer service department responds 24/7, in over 40 languages, for greater responsiveness and customer satisfaction. 100% of exchanges are traced and documented to capitalize on knowledge.
