Automatic generation of after-sales service reports
In a nutshell:
With automatic generation of after-sales service reports, you can transform every customer exchange into usable knowledge: 100% of service calls documented, 80% of writing time saved.
In industry, knowledge of the field is too often locked away in the heads of a few experts. Their absence slows down activity, stresses teams and degrades customer satisfaction. Documenting operations should solve this problem… but writing reports is long, tedious and often postponed. The result: incomplete, late or non-existent reports.
FIXEE eliminates this critical dependency: at the precise moment when the hotliner closes the intervention, the AI analyzes all the exchanges (messages, transcribed audios, recorded video-assistances) and produces a concise but complete report ready for validation. Every operation is thus capitalized on effortlessly.
Key features :
- Automatic report generation at the end of the service call.
- Analysis of all exchanges (via WhatsApp or the web interface): text messages, transcribed audios, recorded live visio-assistances.
- Structured report: summary, problems encountered, steps taken, remaining actions.
- Report modifiable before validation, exportable (PDF; Word soon).
- One-click upload to Askia Hotliner’s intelligent industrial service assistant for immediate capitalization.
Availability :
- Disponibilité générale : 10 novembre 2023
- Tarification : contacter notre équipe
FAQ
Who is this feature designed for?
Hotliners on the after-sales teams of industrial equipment manufacturers and technical service providers.
Exactly what problem does this feature solve?
Today, most interventions are not documented, or are poorly documented; reports are terse and unused. FIXEE automates the drafting process so that no intervention is overlooked.
How does it work in practice?
When the hotliner closes an intervention (WhatsApp or Web), he triggers generation: FIXEE collects all exchanges, creates a structured report which the hotliner rereads, corrects if necessary, then validates and uploads to the knowledge base.
How does it differ from existing solutions?
Unlike manual or semi-automated solutions, FIXEE’s AI intervenes just-in-time, analyzes all media and delivers an immediately usable report, reducing writing time by 80%.
How does it fit in with the rest of the product?
The functionality is fully integrated into FIXEE, whether exchanges take place via WhatsApp or the web interface, and integrates directly with FIXEE’s centralized knowledge base for optimal capitalization of field know-how.
What impact is this expected to have on user performance and efficiency?
After-sales service teams now document 100% of interventions (compared with 20-30% previously), and cut the time spent on reporting by a factor of five.
