In this category, we give you our vision, analysis and advice on the topic of digitalizing communication within industrial customer services and after-sales.
Home / Customer Service communication toolsIs WhatsApp safe for use in after-sales service? WhatsApp, a much safer messaging service than you might think Long perceived as a consumer application, WhatsApp has often been deemed “too risky” for businesses. Lack of confidentiality, lack of control, dependence on Meta… all criticisms that no longer reflect today’s reality.…
Home / Customer Service communication toolsWhatsApp and Visio-assistance: a must for customer support and after-sales service? The silent revolution in technical support For decades, industrial equipment manufacturers have been organized around a simple paradigm: technical support in the field is based on physical presence. An experienced technician travels, observes and intervenes. But this model, which…
