Home / New featuresCapturing technical knowledge with AI: promise, reality and vigilance The silent revolution in technical support For decades, industrial equipment manufacturers have been organized around a simple paradigm: technical support in the field is based on physical presence. An experienced technician travels, observes and intervenes. But this model, which has long been indisputable,…
Home / New featuresCentralized email contact point: automate level 1 and reduce email workload by 30%. In short Do you collaborate with colleagues or partners to quickly resolve customer requests ? Is the information you share internally confidential ? With FIXEE’s Private Chat, part of its collaborative technical support software, you can rapidly mobilize experts…
Home / New featuresPrivate Chat : collaborative technical support software — efficiency and confidentiality In short Do you collaborate with colleagues or partners to quickly resolve customer requests ? Is the information you share internally confidential ? With FIXEE’s Private Chat, part of its collaborative technical support software, you can rapidly mobilize experts and partners,…
Home / New featuresCustomer support software for multiple stakeholders : seamless communication and centralized ticketing In short Managing multiple stakeholders in your support operations ? FIXEE introduces multi-stakeholder interventions: handle all participants involved in a support case smoothly and efficiently. With FIXEE’s multi-stakeholder customer support software (centralized ticketing), deliver impeccable support to your enterprise customers.…
Home / New featuresChat-Native customer support ticketing: resolve tickets with 3× fewer clicks In brief Managing many open interventions in parallel? Handling a high volume of information to stay efficient? FIXEE introduces the Console: the Chat-Native customer support ticketing system, designed by operations teams for operations teams. One single screen, all information visible, every action…
Home / New featuresCustomize automatic generation of after-sales customer support reports In brief No time to write up all the exchanges from all your interventions ? FIXEE automatically generates customer support reports with FIXEE, according to your internal templates. It is immediately available for processing and billing. Generate reports automatically What our customers are saying…
Home / New featuresAutomate level 1 customer service with Askia Client In brief Automate customer service. With the Askia Client intelligent assistant, relieve your technical referents and offer 24/7 multilingual service! Request a demo What our customers tell us “Hello, it’s not working!”. A customer contacts you on WhatsApp. He didn’t read the instructions. Are…
Home / New featuresWhatsApp for After-Sales Support At a glance: FIXEE integrates WhatsApp for after-sales support: the intelligent support platform to strengthen fluidity and security of customer service communications. Request a demo WhatsApp, now indispensable for clients and support teams, is widely used in three scenarios: Clients directly request remote assistance from staff via WhatsApp,…
Home / New featuresAutomated after-sales service intervention report generation At a glance: With automatic generation of after-sales service reports, you can transform every customer exchange into usable knowledge: 100% of service calls documented, 80% of writing time saved. Request a demo In industry, knowledge of the field is too often locked away in the heads…
Home / New featuresCollaborative after-sales software – Contributor role At a glance: Activate a new lever to deliver the best service with the contributory role of the FIXEE after-sales service collaborative software: collective intelligence. Request a demo In the after-sales departments of industrial equipment manufacturers, technicians and hotliners need to be able to call on…
