Home / New featuresCentralized email contact point: automate level 1 and reduce email workload by 30%. In short Do you collaborate with colleagues or partners to quickly resolve customer requests ? Is the information you share internally confidential ? With FIXEE’s Private Chat, part of its collaborative technical support software, you can rapidly mobilize experts…
Home / New featuresPrivate Chat : collaborative technical support software — efficiency and confidentiality In short Do you collaborate with colleagues or partners to quickly resolve customer requests ? Is the information you share internally confidential ? With FIXEE’s Private Chat, part of its collaborative technical support software, you can rapidly mobilize experts and partners,…
Home / New featuresCustomer support software for multiple stakeholders : seamless communication and centralized ticketing In short Managing multiple stakeholders in your support operations ? FIXEE introduces multi-stakeholder interventions: handle all participants involved in a support case smoothly and efficiently. With FIXEE’s multi-stakeholder customer support software (centralized ticketing), deliver impeccable support to your enterprise customers.…
Home / New featuresChat-Native customer support ticketing: resolve tickets with 3× fewer clicks In brief Managing many open interventions in parallel? Handling a high volume of information to stay efficient? FIXEE introduces the Console: the Chat-Native customer support ticketing system, designed by operations teams for operations teams. One single screen, all information visible, every action…
Home / New featuresCustomize automatic generation of after-sales customer support reports In brief No time to write up all the exchanges from all your interventions ? FIXEE automatically generates customer support reports with FIXEE, according to your internal templates. It is immediately available for processing and billing. Generate reports automatically What our customers are saying…
Home / New featuresAutomate level 1 customer service with Askia Client In brief Automate customer service. With the Askia Client intelligent assistant, relieve your technical referents and offer 24/7 multilingual service! Request a demo What our customers tell us “Hello, it’s not working!”. A customer contacts you on WhatsApp. He didn’t read the instructions. Are…
Home / New featuresWhatsApp for After-Sales Support At a glance: FIXEE integrates WhatsApp for after-sales support: the intelligent support platform to strengthen fluidity and security of customer service communications. Request a demo WhatsApp, now indispensable for clients and support teams, is widely used in three scenarios: Clients directly request remote assistance from staff via WhatsApp,…
Home / New featuresAutomated after-sales service intervention report generation At a glance: With automatic generation of after-sales service reports, you can transform every customer exchange into usable knowledge: 100% of service calls documented, 80% of writing time saved. Request a demo In industry, knowledge of the field is too often locked away in the heads…
Home / New featuresCollaborative after-sales software – Contributor role At a glance: Activate a new lever to deliver the best service with the contributory role of the FIXEE after-sales service collaborative software: collective intelligence. Request a demo In the after-sales departments of industrial equipment manufacturers, technicians and hotliners need to be able to call on…
Home / New featuresCollaborative remote assistance – Group extension At a glance: Put an end to scattered exchanges (email, SMS, telephone, WhatsApp groups, etc.) and time wasted tracking down information. With the Group Extension option, you can mobilize your skills to deliver the best collaborative remote assistance. Request a demo At FIXEE we have identified…
