Customize automatic generation of after-sales customer support reports
What our customers tell us
- Sometimes, writing the report takes me longer than the actual intervention…
- I waste an inordinate amount of time researching and cataloguing all the information that’s scattered across different channels.
- It can take up to 2 weeks before the report is ready, and therefore before the invoice can be sent to the customer.
- It’s great to have an automatically generated report! But can we use different templates for different purposes?
Reports are used to document internal knowledge, to communicate with customers, and often to justify invoicing. A report that takes too long to arrive means deferred sales. An incomplete report means a poor image.
What does this mean for customer service?
- If reports are not written on the spot, information is lost.
- Teams find themselves writing reports on their breaks, or in the evenings.
- It can take up to several weeks before we can invoice you for an intervention!
Upload your report templates to FIXEE and Askia Hotliner will automatically write them for you.
Once the models have been loaded into FIXEE, select the model you want Askia Hotliner to use for automatic generation in one click.
What results can you achieve with automatic generation of after-sales customer support reports?
- – 80% writing time
- Report immediately
- Shorter invoicing times
Key features
- Report template database: load your templates with a single click.
- Select the template to be used for automatic generation of after-sales customer support reports.
- Quick report review and editing .
- Export report as .docx file
FAQ
Who is this feature designed for?
Report templates are aimed at technicians and engineers who need to document their activities, whether collaborative or individual, with different templates depending on the end use: triggering invoicing, sending to the customer, feeding internal knowledge, logging follow-up with a partner, and so on.
Exactly what problem does this feature solve?
Report templates are aimed at technicians and engineers who need to document their activities, whether collaborative or individual, with different templates depending on the end use: triggering invoicing, sending to the customer, feeding internal knowledge, logging follow-up with a partner, and so on.
How does it work in practice?
Templates are loaded into FIXEE with a single click. Before launching the automatic generation of the service report, the essential information is identified in the conversation. A list of templates is then displayed, enabling you to choose the most appropriate one. After review and modification, the report can be downloaded as a .docx file.
How does it differ from existing solutions?
Template management for automatic report generation is fully integrated into FIXEE. All
Are photos integrated into reports?
Yes, photos and images from exchanges are integrated into reports generated from customized templates.
What impact is this expected to have on user performance and efficiency?
Customer support and after-sales service teams are freed up from 80% of the time spent writing service reports. Information is 100% recorded, easy to find and use. Reports can be used immediately to speed up customer invoicing and/or feed the internal knowledge base.
