- -50 to -80% resolution time
- -100% of unnecessary travel
- +30% customer and employee satisfaction
Immediately resolve technical incidents remotely with interactive interactive video assistance
A simple, fluid invitation
Offer remote assistance with video via a simple SMS invitation or directly from your WhatsApp conversation. You increase your reactivity, reduce resolution time and reassure your customer.
Real-time annotations
Thanks to interactive annotation tools, you can guide from a distance and show exactly where to intervene. Your work can be shared with others, so that they can come back to it later.
Remote HD photo shooting
Take your own photographs to ensure that your work is carried out efficiently and in accordance with internal procedures (warranty, quality, etc.).
Recording video-assistances
Using recordings, delegate report generation to the Askia Hotliner intelligent assistant to capitalize on the knowledge generated during the intervention. Recover video recordings for analysis and training.
Immediately resolve technical incidents remotely with interactive interactive video assistance
A simple, fluid invitation
Offer remote assistance with video via a simple SMS invitation or directly from your WhatsApp conversation. You increase your reactivity, reduce resolution time and reassure your customer.
Real-time annotations
Thanks to interactive annotation tools, you can guide from a distance and show exactly where to intervene. Your work can be shared with others, so that they can come back to it later.
Remote HD photo shooting
Take your own photographs to ensure that your work is carried out efficiently and in accordance with internal procedures (warranty, quality, etc.).
Recording video-assistances
Using recordings, delegate report generation to the Askia Hotliner intelligent assistant to capitalize on the knowledge generated during the intervention. Recover video recordings for analysis and training.
Why choose FIXEE video assistance?
“Remote video-assistance is now an unavoidable standard for improving the responsiveness and efficiency of industrial technical support…”
FIXEE video assistance FAQ
What equipment do I need to use FIXEE video assistance?
No special equipment is required. A simple smartphone or tablet with an internet connection is all you need to take full advantage of FIXEE’s features (video assistance, interactive annotations, remote HD photos, instant translations).
Does video assistance work even with poor connectivity?
Yes, FIXEE offers a voice lounge and HD photo-taking in the event of reduced connectivity, ensuring efficient continuity of technical interventions.
Is it possible to record video-assistance sessions?
Absolutely. FIXEE allows you to record each visio session to save the video and use the content for automatic report generation by the AI. In this way, every intervention is documented, and you build up your knowledge repository over time.
How do you provide video assistance in an international context?
FIXEE integrates instant subtitled translation of your video-assistances, in over 100 languages. Your employees are more efficient, and your customers more relaxed.
How does FIXEE video assistance improve resolution time?
By providing an immediate, visual understanding of the problem, FIXEE significantly reduces processing time (by up to 80%), eliminating unnecessary travel and the delays associated with complicated remote diagnostics.
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