Capturer les savoirs techniques grâce à l’IA : promesse, réalité et vigilance Par Laurent Mellah, expert du SAV

Capturing technical knowledge with AI: promise, reality and vigilance

Home / WhatsAppCapturing technical knowledge with AI: promise, reality and vigilance The silent revolution in technical support For decades, industrial equipment manufacturers have been organized around a simple paradigm: technical support in the field is based on physical presence. An experienced technician travels, observes and intervenes. But this model, which has long been indisputable, is…

Fixee-blog-arbitrer-hotline-technique-2120x1200px

Chat, email or telephone: arbitrating an industrial technical hotline in 2026

Home / WhatsAppChat, email or telephone: arbitrating an industrial technical hotline in 2026 7h42. In a precision mechanics workshop, a production line is at a standstill. The maintenance manager calls his OEM’s technical hotline. Dial tone. Hold. Two minutes. Three minutes. Meanwhile, another customer calls with a non-blocking parameter question. A third sends an email…

Fixee-blog-tracabilite-interventions-internes-2100

Traceability of internal interventions: lost expertise, a strategic consequence

Home / WhatsAppTraceability of internal interventions: lost expertise, a strategic consequence One internal intervention, four WhatsApp exchanges, zero traceability A part comes back from the field with a reported defect. The technician opens an internal ticket. Several WhatsApp exchanges follow: photos, voice messages, comments. The technical hotline is consulted, then the warehouse, then a subcontractor.…

Fixee-blog-whatsapp-securise-2120x1200px

Is WhatsApp safe for use in after-sales service?

Home / WhatsAppIs WhatsApp safe for use in after-sales service? WhatsApp, a much safer messaging service than you might think Long perceived as a consumer application, WhatsApp has often been deemed “too risky” for businesses. Lack of confidentiality, lack of control, dependence on Meta… all criticisms that no longer reflect today’s reality.   With the…

Fixee-blog-whatsapp-sav-2120x1200px

WhatsApp for After-Sales Support

Home / WhatsAppWhatsApp for After-Sales Support At a glance: FIXEE integrates WhatsApp for after-sales support: the intelligent support platform to strengthen fluidity and security of customer service communications. Request a demo WhatsApp, now indispensable for clients and support teams, is widely used in three scenarios: Clients directly request remote assistance from staff via WhatsApp, especially…

WhatsApp and Visio-assistance: a must for customer support and after-sales service?

WhatsApp and Visio-assistance: a must for customer support and after-sales service?

Home / WhatsAppWhatsApp and Visio-assistance: a must for customer support and after-sales service? The silent revolution in technical support For decades, industrial equipment manufacturers have been organized around a simple paradigm: technical support in the field is based on physical presence. An experienced technician travels, observes and intervenes. But this model, which has long been…