A piece of equipment breaks down. Your customer is getting frustrated. Stress is mounting. Every minute is costly…
- +30% customer and employee satisfaction
- +30% productivity
- 100% actionable knowledge
They trust us
The most demanding OEMs choose FIXEE intelligent customer support. Every day, they gain in service quality, productivity and resilience.
Every minute costs, every piece of knowledge lost weakens your company. Can you stand it any longer ?
Is your customer service department costing you more than it’s earning?
Is your Hotline saturated with repetitive requests?
Resolution times too long?
Does the quality of your service depend on a few key employees?
Knowledge is not capitalized?
Every minute costs, every piece of knowledge lost weakens your company. Can you stand it any longer?
Is your customer service department costing you more than it’s earning?
Is your Hotline saturated with repetitive requests?
Resolution times too long?
Does the quality of your service depend on a few key employees?
Knowledge is not capitalized?
Add immediate value to your remote support
Add immediate value your remote support
An offer tailored to your organization
Starting Pack
Optimizing your technical hotline: rapid gains within a controlled framework.
Pro Pack
Augmented technical hotline: productivity and satisfaction boosted with AI and visio.
Centralized entry points Email, WhatsApp and Web Chat included in all our offers.
An Askia Client AI assistant activated in all our offers: from 10 tickets / month managed automatically
Askia Hotliner intelligent assistant offered for the 1st year in Starting and Pro Packs.
FIXEE intelligent customer support FAQ
What exactly is FIXEE?
FIXEE is an innovative SaaS solution for technical hotlines, designed to solve problems quickly and capitalize on knowledge, without disrupting routine.
Is it easy to implement in my company?
Yes, FIXEE is designed to be immediately operational, without complex installation or time-consuming training for your support teams.
How does FIXEE ensure GDPR compliance?
FIXEE is audited by the specialist external body www.dipeeo.com to guarantee strict compliance with the RGPD and monitor the security of your data (secure hosting in France, encryption).
What type of FIXEE business is it suitable for?
FIXEE helps capital goods suppliers keep their products up and running with smooth, efficient remote technical support.
How does FIXEE differ from other solutions on the market?
FIXEE customers differentiate themselves by their multilingual support services, available 24/7, via email, WhatsApp and Web Chat. They solve problems quickly and remotely, while reducing operational costs and capitalizing on knowledge as operations progress.
Immediately operational and secure
Our mission
Develop our customers’ competitive edge by leveraging their know-how through a smooth and efficient technical support service. Our team is focused on end-customer satisfaction and the experience of our support teams.
They support us
