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Traceability of internal interventions: lost expertise, a strategic consequence

Traceability of internal interventions: lost expertise, a strategic consequence

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Reducing on-site visits : the tangible benefits of remote assistance

Reducing on-site visits : the tangible benefits of remote assistance

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Which KPIs should be used to measure the effectiveness of a technical support hotline ?

Which KPIs should be used to measure the effectiveness of a technical support hotline ?

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Private Chat : collaborative technical support software — efficiency and confidentiality

Private Chat : collaborative technical support software — efficiency and confidentiality

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Customer support software for multiple stakeholders : seamless communication and centralized ticketing

Customer support software for multiple stakeholders : seamless communication and centralized ticketing

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Is WhatsApp safe for use in after-sales service?

Is WhatsApp safe for use in after-sales service?

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Le ticketing du support client Chat-Native : résoudre les tickets en 3 fois moins de clics

Chat-Native customer support ticketing: resolve tickets with 3× fewer clicks

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Personnalisez la génération automatique des rapports de support client SAV

Customize automatic generation of after-sales customer support reports

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Why offer an AI-powered WhatsApp chatbot for after-sales service : 15 reasons to act now

Why offer an AI-powered WhatsApp chatbot for after-sales service : 15 reasons to act now

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80% of knowledge is lost in industry: how can we capitalize on it day after day?

80% of knowledge is lost in industry: how can we capitalize on it day after day?

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Automate level 1 customer service with Askia Client

Automate level 1 customer service with Askia Client

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WhatsApp for After-Sales Support

WhatsApp for After-Sales Support

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Automated after-sales service intervention report generation

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Collaborative after-sales software – Contributor role

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Collaborative remote assistance – Group extension

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WhatsApp et Visio-assistance : incontournables au support client et au SAV ?

WhatsApp and Visio-assistance: a must for customer support and after-sales service?

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